Utente ospite
28 luglio 2024
Long story short, I left my daughter, nine, standing at the front desk and my son, who is the age of 13, put my son in the stroller and brought him to the hotel. I noticed I left my wallet, so, as my daughter was with the front desk clerk, I ran back to my truck to grab my wallet. My son was waiting with my daughter when I got back within 120 seconds. A manager not knowing what was going on (and who looked overwhelmed) kicked me my kids out. I’m giving this woman the benefit of the doubt that she’s not always rude. She might’ve been overwhelmed with managing the hectic atmosphere of the conference around her. I called and made a complaint and her manager called me back and justified her actions and basically told me, “hey we apologize but we can’t leave kids, unattended”. Bluntly put like that, I understand where they are coming from but from what actually happened, they were wrong. After reviewing the cameras, they tried to use the excuse that my kids were left unattended in the truck, but my girlfriend was sitting in there watching all of our stuff while I checked us into a room. Going off their response, they simply did not want to accept accountability for their mishandling of the situation nor rectify the situation after the fact. It’s clear the company values their staff, just not the people they service.
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