Utente ospite
31 gennaio 2023
Travelled with my elderly father, booked and received confirmation for deluxe twin room. I received a blank email from the motel 3 days prior to the booking, I replied informing them there was no message in their email and I confirmed my booking confirmation number but had no acknowledgement from them. On checkin I paid for the Deluxe Twin Room but given a 1x Queen bed room, went back to reception and manager told me there was a Twin room booking that had not yet arrived and could put us in that room however it was upstairs and I explained my father can not manage stairs and I noted ground floor room in booking. No apology or explanation as to why my twin room booking was overlooked/overbooked but he did offer a trundle bed for the queen room, which made it crowded in the room and bed not overly comfortable. As it was a one night stay it was ok but if we had stayed longer than I would have demanded to be moved to the correct room that I booked and paid for. Room was clean, tidy and renovated. No milk in fridge to have with coffee/tea. Could smell cigarette smoke from person standing outside our room. When booking a specific room type, you expect to get it, and because of this experience I’m not sure I would stay there again.
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