Staring off with the arrival. Myself and my family of four were doing a one daycation for Labor Day weekend. So our stay was from saturday to sunday. When reading about the location, it clearly states that check in starts at 2:00pm. We arrived just before 2:00, figuring we would have to wait a little while before checking in anyway, so we went and got our bags from the car and sat in the lobby for a couple of minutes. Shortly after two, the first attendant to greet us was sarah. She had told us that check in doesn't start until 4:00pm. Confused, we looked at our booking through our third party booker and verified it states 2:00pm. Then even going so far as to also check their google, and website checks-ins, All stating that check-in does start at 2:00pm. We showed this to Sarah, and she just states the same, this time saying we can check the amenities of the hotel, before checking in. i asked if we could keep the bags in the lobby, to which she replied, we are not responsible for your items but you can leave them there as you choose. Clearly a little annoyed at this point, I asked if there was any way that we could check in earlier, as we were misled by their false advertisement. She stated 3:30 was the best she could do. So, my mother and I sat in the lobby waiting with the items while my grandmother and great aunt enjoyed a stroll around the venue. Shortly after we were seated, more families and people were showing up, expecting to also be able to check in at 2:00pm. Sarah, being the only one available in the front kept repeating different times of when she can check people in. She stated to us, 3;30 was the earliest she could do, then told another family 4pm, and then another couple 3;25pm. So clearly, Sarah is either making up the check in times, or she is new. As 3:30 drew closer and the lobby became fuller, my mother and I were standing by the front desk, as were there first and would rather have a quick and easy check in. As I'm standing there another woman who is wearing attire similar to Sarah passes by my mother and I and goes behind the desk to their back office. Their back office is legit right behind the desk, and they had a door but didn't close it while having this private conversation. Her name was Barbara, clearly annoyed and started asking Sarah ‘what is happening out there? Why are there so many people?’ Sarah, very quietly and timid, tries to tell her that she doesn't know how to do the check-ins and was waiting for her the entire time to get there. As i heard this, i lost my mind on the inside. We specifically booked this venue because this had the earliest check in time, other hotels in the area start checking in after 4pm. Anyway, Barbara says ‘are you serious? You made me show up an hour beforehand because you don't know how to do your job?’. They both come out, trying to work fast, barbara takes my mother and i to one side while sarah goes off on a little tablet, claiming that there is one working computer and a tablet fo
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