NotieJ
26 dicembre 2024
We checked in at 5PM, only to be told our room wasn't ready—seriously?! We requested a higher floor but were told to wait, and then ended up on the lowest floor instead.
We also requested an additional bed and agreed to the price offered, but when we returned to the hotel, the bed hadn't been added. Worse, they tried to charge us a significantly higher price. What kind of service is that? With all these nonsense, we decided to check out the next day, the duty manager said we wouldn't be refunded for the additional night. This reflects poorly service provided because we book through trip.com instead of book directly through hotel website?!!
Additionally, with only three lifts serving over 30 floors, the waiting time was unbearable.
In conclusion, we would not recommend this hotel and will not be returning. There are plenty of better options nearby that offer better value and service.
Traduci