Comfort Suites Tallahassee Downtown

Absolutely disgusting hotel. Our bathroom was filthy and the pullout mattress was black. If we hadn’t been driving all day and ready to sleep I would have found a different hotel. I wouldn’t even use the shower I was so grossed out by it. The “free” breakfast was the smallest I’ve ever seen at a hotel as well. Three cereal options, muffins and bagels. I cannot believe I paid $150 for this place. It should be no more than $80.

Horrible loud booming music with people dancing in parking lot across the street 3 of the 5 nights we stayed. Our room faced parking lot. Hotel said the police were called but noise is allowed in the area until 2am. Hotel did give us a partial refund. Hotel was clean. Bed ok. Some staff very nice. Other staff indifferent to hostile. Breakfast was standard fare. Same menu every day—round egg patty, round sausage patty, English muffins, bacon, Belgian waffles iron, prepackaged danish, cold and hot cereal, biscuits and gravy. There is an exercise room with elliptical, treadmill and bike. No sanitizing wipes for equipment. Exercise room not locked.

Nearly $700 per night for a ground floor room that stunk of dog? Absolutely disgraceful. I know hotels are able to charge higher rates when there is increased demand, like for parents weekend at FSU, but for a room that stunk so badly of dog that your allergies are set off for days after two sleepless nights? There is NO excuse for this. The front desk manager could not have been more disengaged. When I brought this up at checkout he barely stopped chewing his snack to apologize. We could have started at the BEST hotel in town for less than $200 per night more. This hotels is a complete rip off at peek demand periods. Avoid it at all costs.

My stay at the Comfort Inn Suites located on 1026 Apalachee Pkwy, Tallahassee, FL was not the best hotel experience. This experience was layered with several issues from no daily room cleaning service, terrible customer service, loud employees in hallway early in the morning and the terrible breakfast. I don’t know where to start. 1) I am not sure what the protocol is for cleaning, but our rooms were not cleaned on a daily basis where there were 4 students per room. 2) This by far was the worst issue. On Thursday, 3/2/2023, one of the rooms that a group of my students were in, the toilet was clogged. The student called downstairs and he was advised to come down and get a plunger to plunge the toilet. When that did not work the student called me and I called downstairs to see what they were going to do about the situation. The clerk named Ray on duty at 11 PM told me that a plunger had been given to the students. I advised him that didn’t work and that is why I was calling. He then continue telling me that there was no one on duty to address the problem. I didn’t understand that because I‘ve been in other hotels where if the toilet clogged they have sent people up to address these issues. However, Ray then tells me that he had been plunging toilets since he was 14 and he could not understand why my boys could not do the same. I told him not to use himself as measuring stick for my students. He then tells me to tell my male chaperone to go plunge the toilet. I told him that was not my chaperones job. He then tells me that his job is to watch the kids. I told him that I am not shopping around your hotel to get someone to plunge this toilet. In addition, I told him that my students paid for this room and they deserved to have a working toilet. He got pissed and hung up on me. I then went downstairs and heard him talking about me to someone on the phone very loud. I then proceeded to ask him what are you going to do about my students toilet not working? He said that they did not have a maintenance person on cite. I didn’t understand how that was my problem. Ray then tells me again that he had been plunging toilets since he was 14 and that he lived on the south side of Tallahassee and that they are boys and someone should have taught them how to do that. I told him that their parents call a company to unclog their toilets. I went on to advise him that my students live in affluent areas since he wanted me know where he was raised. He got offended and said, “so they are privileged kids”. My response was it is not my students faults or my colleagues faults that we don’t have to plunge toilets. He then tells me that he only has a room with 1 king bed and 1 sofa for 4 kids. I told him that was unacceptable and I could not put my students on the floor because this not what their parents paid for nor was it what they were used to. He then tells me that the system is going to charge me and I told Ray, that the system is going to charge me because you don’t

I like the location and the staff were nice. Breakfast was good and the eating area was clean. The cancelation policy is terrible. This makes it difficult to book this hotel again. You have to pay for one night if you don't cancel 2 days before your arrival. If you're driving this can be an issue. Same day cancelation should be the norm. The water pressure was bad. Barely enough to take a shower. Also the water takes 5 minutes to warm up. I feel I wasted a lot of water waiting. I will be visiting the Tallahassee area again. I don't know that I would stay again. Thanks, Brad

After a nightmare of travel which included having a connecting flight from Dallas to Tampa being cancelled while in the air to Tampa, being told I wouldn't be able to get another flight for two days and the only place in Florida that I could fly same day (8 hours later) was Tallahassee, having a pilot show up an hour late, the stair bridge to get off my flight in Tallahassee, not getting to bed until 2:30am because all of this, sleeping in the airport, lost checked luggage and finally having to book a 5.5 hour bus ride from Tallahassee to Tampa, Tee at the front desk was the one person that made this horrible experience just a little better, and I wasn't even staying at their hotel. The bus left the Comfort Suites Downtown Tallahassee at 10am the day after I was to arrive in Tampa. I had taken a cab from the airport to the hotel. Not knowing where exactly to wait for the bus, I asked Tee at the desk. After hearing my last day's worth of travel as well as finding out that literally everything important was in my now lost checked bag (My carry on consisted of 3 sweatshirts and a pillow), Tee asked if I would like some coffee and a muffin from the continental breakfast as well as gave me a toothbrush and toothpaste so I could at least brush my teeth. This was a very small act but after over 24 hours of traveling and still not knowing where any of my things were, she made it a little better. Thank you Tee!!

This was a wonderful hotel. Clean and simple. Stinteria was amazing. She was kind and enthusiastic from the moment my friend and I arrived. She helped ensure we had the best possible room and made sure our stay was delightful. If you’re visiting Tallahassee for the price and the space you can’t beat this hotel. Make sure you ask for “Tee” when you arrive at the front desk. She will take great care of you!

Had a bit of trouble with ******* reservations, couldn't find reservations and wouldn't give receipts, but when Nacole was there she was was very helpful and when the manager Randy came in - they fixed everything. Fluffy pillows we wanted to take (ha ha) and a great breakfast, plus the close proximity to downtown during a very busy time made this a great choice for us. Will stay there again when we go to Tallahassee to work.