Hotel in zona Kazoku парк роботов, Talgar District

酒店位於阿拉木圖市南邊 kok tobe 山下的別墅區，房間不多，但每間面積都很大，設施也都很好。有中國廚師，提供午餐晚餐自助餐，也可單點。步行 20 分可到山頂（約 1.3km） 有非常不錯的餐廳，其中 abay 有哈薩克餐，有室外的座位可以看到阿拉木圖市的風景，晚上還有演出，需要提前訂位。 酒店工作人員可以帶着去射擊，騎馬，釣魚等活動，需要額外付款費用。也可以免費寄送機，我們到阿拉木圖的時候，由於哈薩克斯坦海關係統問題，出關延誤了幾十分鐘，工作人員也一直在等。 酒店距阿拉木圖 Medeu 雪場也不算遠，大概 12km 左右。距送機的小夥説，已經有人預訂冬天來滑雪時住他們酒店了。

Central hotel in Almaty, everywhere else was quite expensive so I chose Renion Park hotel. It was similar to the photos but sadly the room was way too hot for me, thankfully I could open the window! Other guests kept me awake from running up and down the corridor all night and one even tried to get in my room I think, not realising it wasn’t theirs! The room itself is adequate and has most things you need but lacks finesse and is a bit rough around the edges. For example the sink had no plus, some of the skirting boards were falling off and light fixtures had gaps where you could see behind. However the location was good and you can walk to most things, the view of the mountains was beautiful. Be aware that most international credit cards don’t work very well in Kazakhstan so book via an international platform so they can charge you properly!

My partner and I stayed (briefly) in the Royal Tulip in December 2022. To say it was a disappointment would be an understatement and to see an average rating of 4.0 suggests most reviewers have no concept of what a good hotel is. Firstly, on arrival, the ‘non-smoking’ room offered to us had obviously been occupied by a heavy smoker so clearly the hotel cannot enforce their own policies (we should have taken this as a sign of things to come but we were given another room). Secondly, the rooms are advertised on the official website as 'air-conditioned'. During winter months this is simply not the case as the entire hotel is cranked up to furnace levels of heat. We complained for over a week about this matter and were consistently fobbed off with excuses until it was ‘fixed’ and although better, the temperature control of the room was never satisfactory. Thirdly, the noise in the room was excessive with road noise audible at all times of day. On the 16th of December an event had been held at the hotel after which staging etc. was being dismantled. Not normally a problem, but given it was at 3 AM and involved scaffold being hurled into the back of a lorry for three hours it soon became one. Reception was made aware and did nothing. Manager was made aware and never even apologised. Having booked (and paid) for a moth’s stay we decided to leave after 10-days. When checking out, the hotel alleged a ‘technical issue’ with their bank and could not refund the difference of approximately $3700 USD to us (this is still an ongoing issue). Royal Tulip alleges that their bank accounts have been blocked by Kaspi Bank which is very alarming if true. The General Director of the hotel was very apologetic and alleges he knew nothing about the problems reported until the point we decided to leave. That should also worry potential customers in that it suggests hotel management are completely disconnected from the day-to-day operations of their own establishment. The Royal Tulip Almaty markets itself as a 5-star international hotel. As a seasoned global traveler, I can assure readers of this review that it comes up as a 3-star at best. The facilities are dated and do not function as intended (AC as example). The staff are inattentive to problems, dismissive of genuine complaints and do not even know their own facilities – after we left the Booking Manager messaged my partner to ask where it is stated that all rooms are ‘air-conditioned’ to which she sent the link to the official Royal Tulip Almaty website (where it is clearly stated). What an embarrassment of a hotel.

Ottimo ubicazione dell'hotel! Una splendida vista dal balcone e giorno e notte! In aprile mattina i salmoni cantano. La hall e il gruppo di ingresso sono bellissimomente moderno. Le camere non sono molto. Più piccola area, vecchio ma intero mobili, carpeta di lavaggio, cassaforte, tovaglioli vecchi, con chip. Non c'è un cappello nel cassetto di vestiti - le cose da mettere da nessuna parte, solo 2 pendenti. Il letto è normale pulito. Ci sono un po' di tè, tazze, tè e zucchero. L'acqua 0.5 viene portata quotidianamente. Mini bar - ho avuto tutto il frigorifero, i colleghi - vuoto. A richiesta, penso, porterà. Camere accettabili solo 2. Su 6 e 7 piani. Su 7 piani molto buio luce - si è quasi liscio su un toccamento. Per un hotel così grande, sembrava poco. Ma per 7 giorni di soggiorno - non mi sono fermato in linea nella manica. I allenatori, le saune, la piscina non sono disponibili. E è un grande hotel meno. Gli alloggi al ristorante Zina sono molto vari e deliziosi. Kashi, la crepa è affascinante. Ci sono verdure fresche, salate, tarpauline, ecc. Ci sono anche piatti seri: mantas, carne, patate dolci. La torta è principalmente deliziosa. Ma talvolta serve torte, tre o quattro giorni di zucchero. Sono già gia' ghiacciati. È possibile mettere un numero più elevato di loro per la visibilità. Per la diversità, in viaggi frequenti, si può soggiornare in questo hotel una volta all'anno.

I spent a night at Tenir Eco hotel and it was a truly amazing experience, out of the ordinary. The hotel is located in Shymbulak in high altitude. Rather than a hotel, it is an ensemble of small individual “houses” and each has a sauna and the comfiest beds ever. The views are amazing and the room is very well equipped especially given the isolated location. Service was top-notch and If you need anything during your stay, you can call the reception and they would bring us anything we needed right away. They are also very proactive on offering help which was really appreciated. Breakfast is served in a nearby restaurant and the food was amazing although very limited in choice. The only disappointment is is that although their eco branding, their was some single-use plastic equipment in the room (bathroom amenities, toothbrush, etc). The only thing that was missing in my opinion was a bathtub which would be an amazing thing to have after a day in the cold skiing. It’s definitely on the pricey side but well worth it for this unique location and experience !

In base alle sue premesse, l'Almazia Intercontinentale è stata impressionante quando siamo arrivati, abbiamo avuto un buon benvenuto e siamo stati riconosciuti come membri dell'Ambasciatore IHG Diamond e abbiamo consigliato di essere stati aggiornati dalla sala premium che abbiamo prenotato. Abbiamo viaggiato con un ascensore di vetro al nostro piano, che ci ha dato una grande vista sull'ampia atrium. La stanza era spaziosa, ma non abbiamo ottenuto l'aggiornamento che ci era stato promesso, ma non un problema importante perché era ben decorato e c'erano grandi viste sulla zona circostante e sulle montagne a distanza. Il bagno era ben fatto con una doccia potente e un bagno grande, e le sue forniture erano munite di sapone montato su pareti. Abbiamo avuto accesso al Club Lounge e abbiamo trovato molto impressionante. La sala è stata ben designata e ha una bella offerta di cibo e bevande disponibili tutto il giorno, con una generosa offerta durante l'ora del cocktail, dove è stata offerta una bella selezione di piatti caldi. Abbiamo goduto il nostro soggiorno all'hotel, era a poche distanza dal centro della città, le strutture erano al massimo e i membri del personale che abbiamo contattato erano professionali e accessibili.

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.