Matsunoi

The quality of meals are not good as compared with many other historic Japanese Onsen Hotels we have stayed. Location not good and no other facilities except with very small onsen for females and males and its ‘ Open Onsen ‘ both do not have good view plus one message chair for the ‘ back ‘ and one message chair for the ‘ feet ‘ but both machines are outdated! Rooms and Onsens are not well managed as you can see from the pictures. Do not know why it received such a good rating review at the Trip.com as our experience are terribly poor - 1) l booked 2 rooms ( for 5 adults ) at this hotel in September 2023 for my friends and my family. In Oct 2023 we requested 5 adults to eat together at the same table, it took Trip. com more than 7 days to have Trip. com to advise me the hotel will arrange. Between Nov 28, 2023 and Dec 2, 2023 l emailed this hotel 3 times to provide necessary Bus Timetable to Shin Hotaka Ropeway as well as travelling back to Tayayama Bus Center, they never answered. So l had to assist Trip.com Team to refer our request to its Agent but it always took 48 hours to receive Information. Worst experience we have. Therefore do not understand Why it receive such a good rating from the Trip.com website ?

施設はかなり古いですが、造りはしっかりしており、1階のロビーはとても落ち着つく雰囲気で、朝のサービスのコーヒーを満喫しました。 部屋はとても広く、朝食、夕食ともに食事がとても美味しかったです。 プライベートを尊重されているためかと思いますが、ほぼセルフサービスでしたが、スタッフの方々は皆気さくで、会話を楽しみました。 真夏に行きましたが最高気温が30度以下でとても涼しく、避暑地として最適です。 お風呂上がりのサービスの麦茶もありました。 部屋とお風呂から、もみじが見えましたので、秋はとても綺麗な景色になると思います。 周りにはほとんど食べるところがないので、素泊まりはお勧めしません。