Formosan Naruwan Hotel Taitung

Our stay at this hotel was a mixed experience, and overall, I wouldn't consider it worth the cost. The hotel itself is old, and the facilities feel very dated. While it boasts a large swimming pool and spa areas, they were unusable during our stay as they were running with cold water. We didn’t see anyone using them. The “beauty pool,” which was advertised as having heated water, was disappointing due to a strong sewer-like smell. Additionally, the sauna is not complimentary for hotel guests, which felt unreasonable. The dining experience was also underwhelming. The à la carte food in the restaurant was below average in quality, the portions were small, and the prices were high. However, the atmosphere was pleasant, though it felt odd being the only customers at 8 p.m. On a brighter note, the breakfast was excellent. I would rate it four stars for its variety of local and aboriginal food, which was a highlight of the stay. The timing of activities for kids was inconvenient as well. While kids could play pool and ping pong for free in the evening (after we arrived at 7 p.m.), all other activities were scheduled for late morning or early afternoon, after checkout time. The hotel’s location is another drawback. It is far from restaurants and busy areas, making it necessary to have a car or take a taxi. The one positive aspect of our stay was the room. We booked the premium family room/suite, which provided separate sleeping areas for parents and kids—a feature we appreciated. However, this came at a premium price, costing 25% more. I had requested a room with a view, and the front desk clerk was accommodating, which I appreciated. Overall, while the room and breakfast were nice, the rest of the experience didn’t justify the cost or the inconvenience. I wouldn’t recommend this hotel unless significant improvements are made to the facilities and services.

Although the hotel is not new, the room is well maintained. The only downside is the location, there isn’t much food options nearby and the food at the hotel restaurant is just okay.

If you book in the period of ***** Chinese new year. you will feel so crowded. you will eat breakfast at the specified time.

飯店硬體與服務人員沒有什麼問題，只是覺得年輕員工在職教育需要再加強，可能我運氣不好遇到夜班櫃檯，泳池櫃檯的對應非常不好，女兒唸的是酒店附近住宿學校，所以我們需要常常去台東探望女兒，希望下次入住不會再遇到不愉快的事

房間很大，床很舒服，整體來說算可以，餐點還好。 設施:SPA區域有些鈕是壞的，蒸氣室的地板都是青苔，很容易滑倒。 早餐:人很多供量不足，連荷包蛋都大排長龍，一次只有煎9顆，等了好多輪。 下午茶:有提供房客免費下午茶也算不錯，只是招牌上有標註特調花茶，但卻找到花茶，問了服務員都說沒有。

飯店很棒，很乾淨，服務很好 小孩玩水玩到不想回家，除了吃飯，剩下的每一刻都只想泡在水裡面玩耍😆 早餐跟免費的下午茶都很不錯，還有其他活動都很親子友善，會想再回來住，很推薦