Hotel in zona Wufenpu Commercial Circle, Taipei

櫃檯人員非常的專業與親切，以及溝通與協調都讓人感覺站在了客戶的角度去解決問題，完完全全的利他，還有再答應客戶的事情即便再小，都沒有忘記，不管男生女生都是喔，其實很不錯唷，是中式的，我覺得沒有什麼缺失，很nice了啦。補充一點，陽台是真的有市景，而不是房子面房子。真的要給出一個具體的分數我覺得是「幾霸昏」！

L'hotel è vicino a una stazione MRT ed è molto comodo. Si trova in una zona molto trafficata con molti negozi in giro, principalmente negozi di abbigliamento e bancarelle di cibo di strada tipo ”ristorante”. L'ascensore è molto piccolo ma la stanza era sorprendentemente grande, con un arredamento moderno minimalista. Ma trovo che il design non fosse per niente pratico né user-friendly. Entrando nella stanza c'è un piccolo gradino e si può inciampare e cadere se non si fa attenzione. Anche il bagno è abbastanza grande, ma poi la zona del lavandino è molto piccola e manca davvero lo spazio per mettere i propri articoli da toeletta. La confezione di carta igienica è posizionata sul serbatoio dell'acqua dietro il water, quindi è difficile prendere la carta igienica dopo aver finito i propri ”bisogni”. Il portasciugamani è abbastanza lontano dalla doccia, quindi è difficile da raggiungere quando si finisce la doccia. La vasca da bagno è una vasca tipo jacuzzi ma sembra così sporca e disgustosa che non vorresti sedertici dentro! Non c'è la tenda della doccia, quindi quando fai la doccia, l'acqua schizza dappertutto. Il design in realtà non ha senso e secondo me è piuttosto scadente. L'armadio aperto è molto piccolo e non proprio adeguato nemmeno per una persona! Inoltre, alcune aree sono piuttosto trascurate, mal tenute e piuttosto disgustose. E ho trovato i capelli sul pavimento del bagno dell'ospite precedente!

grande posizione, ma lontano dalla folla. Non essere stupido dall'aspetto dell'edificio. L'unico lato in basso è che la maggior parte delle camere non hanno finestre, come qualsiasi altro hotel in un edificio residenziale/business

The location of the hotel is very convenient. One particular situation I would like to thank and point out is upon my arrival to the hotel. I was given a room which had a funny sound that occur periodically. I called the lady who assisted me in the check-in process and pointed out this problem. Without much hesitation, I was given another room of the same grade immediately.

What stood out most during my stay was the exceptional service from Anne at the front desk. She was warm, professional, and went out of her way to ensure I had everything I needed. Her welcoming attitude really made a difference and added a personal touch to the experience. The room itself was well-designed, with a comfortable bed and a stylish vinyl record wall. I enjoyed the Free Happy Hour from 5:30-6:30 PM, and the LayLow bar on-site had a great atmosphere. The parking fee of $300/day was a bit steep, and the area around the hotel doesn’t offer much in terms of views. However, thanks to the great service and overall comfort, I left feeling satisfied with my stay.

È più come un ostello che un hotel. È all'interno di un edificio commerciale, occupato un intero piano. La pulizia dei letti può essere migliorata. Ma considerando il prezzo di una stanza durante la stagione di picco, buona affidamento.

- location was good, but if you want reach the hotel via the nearest MRT exit (exit 11), you'll need to climb some long stairs - food was average and simple (don't have high expectations) - Room was avarage if you are not fussy. Aircon is centralized, so it's always at pretty warm in the room. Vent was dusty. The bathtub was leaking so the bathroom floor was always wet after a shower. - Internet & wifi was bad, we feedback to the hotel staff but was not helpful at all. They just asked us to connect to other wifi, which also had bad connections - Hotel staff was not friendly

What sets this hotel apart: If you are looking to stay in a quiet neighborhood (instead of a hotel along a busy/noisy street) with a good value/price, great service, and convenient location in Taipei, this hotel is a strong contender. This combination is what sets it apart from other hotels. Hotels nearby are either priced higher or along the main streets. Positives: - The team's service and attitude are consistently professional and courteous throughout my entire stay. Everyone was professional. No one came across rude, impatient, or defensive. They thanked me for choosing them and also took responsibility/ownership on things they did not do right the first time. - They took notes on things you said and requested with immediate response or within 24 hours if needed more time. - They practiced active listening, asked clarification questions to ensure what I needed/requested. - Excellent breakfast, full of variety. They kept standard items standard by providing them daily but also added some variety by changing 3-5 dishes. All foods are fresh and prepared on site. - Housekeeping service had great attitude and was efficient in cleaning throughout the entire stay. - They have an elevator. Most hotels in Taiwan have elevators. - They are happy to help moving your luggage upon request. - Excellent hot shower temperature and pressure - Amenities provided in the room is abundant with good quality - They are trustworthy in honoring pre-agreed upon check-in requirements. Before booking this hotel, I asked about the check-in requirements and what I felt comfortable providing and what not. They agreed and executed accordingly. I appreciate how their words and actions are consistent, which is very different from some hotels (Best Western always acted inconsistently, Marriott, Hilton, and IHG hotels are spotty, some are good, and some are bad) in the US and Canada where they said/agreed one things and acted differently when I arrived at the front desk for check-in. Hotel services in Taiwan are generally much better in terms of service attitude and honoring their words. - Effective expectation management and communication - When raising issues, they took it with positive attitude: they always first owned it by providing a sincere apology, tried to solve it immediately. If they couldn't solve it right away, they asked for more time and provided a timeframe on when it would be solved. Throughout my stay, 50% of issues were solved immediately, and 50% were solved within 12 to 24 hours. No issues remained unresolved. - Common areas are always very clean and organized. Negatives: - Not always have people at the front desk to help open the heavy doors. Better to change it to auto-sliding doors. - The elevator carpet is gross and dirty: time to change it. There was a hair hidden underneath the hand towel on first day - raised the issue and they fixed it the next morning. Should not have missed at first place. - There was a dirty blue cup with watermarks all

La posizione è molto conveniente per raggiungere posti. Ci sono 7-11 e famiglia mart, negozi di caffè vicino.Solo 10 minuti a piedi al negozio di dipartimento SOGO. L'unica cosa deludente è che ho dovuto tenere le tende chiuse in ogni momento perché la mia finestra era di fronte direttamente agli ascensori.

Il ricevitore era gentile, mi sforzavo di pagare perché avevo perso tutti i miei beni, ma fino a quando non mi sono collegato alla mia famiglia, era molto paziente.