Mandarin Oriental Taipei

Purposely choose to stay with M.O. check-in process was smooth with special house tea and cold towels. The room was big and elegant setting. Toiletries were sufficient, however, with a strong sustainable mission. This MO still uses toothpaste instead of other MO toothpaste paper. I found their bath towels were rather old, which I don't expect from this level of Hotel. Most of the hotels have water kettle but not here. They offered a Japanese hot water machine which made me think of 30 years ago. Breakfast was great with a lot of varieties. I have the same similar level of hotel , they have a person to guide you to your room but not here.

The overall experience is good. This Mandarin Oriental's setting overall feels a bit small in terms of lobby waiting area. Feels like it's separated into many different parts. Room layout is nice. Water pressure is very strong. Breakfast is good. Gym facilities are not the newest but sufficient for a decent workout.

Excellent service

Very nice hotel with great service. Spacious room.

As evaluated, the service is very good, but the house keeping service requires further improvement as the sleepers were missing, and the towels were slightly wet on the checked in day.

The room itself is spacious, nicely designed and clean. Unfortunately the service was shocking. It is far from 5-star service, let alone the usual MO standards in other countries. We arrived at the entrance without receiving any warm welcome from the bell boy. No one helped with our luggages. The staff at concierge and their Italian restaurant failed to deliver friendliness and hospitality. Upon arrival, we asked the concierge to book the restaurant for our anniversary dinner. Let alone displaying normal manners, like saying congratulations, sir/madam it is reserved, the concierge lady just suddenly paused with a forced smile and told us “we are done”. At the restaurant, the service was even more unimaginable. The staff first gave us a normal set menu and then when we were going to order, another staff came and said sorry, that was the wrong menu and gave us Father’s Day menu. Apparently no one at the hotel would warn us it was ********* Father’s Day and the restaurant would only provide Father’s Day set menu. No wonder the entire restaurant was filled with noise. So we decided to leave the second we sat down. Well, they tried to charge for a bottle of water and asked us to keep half bottle of it as souvenir…… With this price, I would not recommend to book this hotel for Taipei.