LIHO Hotel - Hankou Branch

I have been here for 3 times already. The good thing about the place is the location--- near the ximending and it's not crowdes

The room condition was horrible (dead insect, stained wallpaper and bedsheet, moldy smell of carpet). It’s a far cry from the photos shown on Trip.com. We paid a lot for one night and didn’t expect such quality. Counter staff, Mr. Zhang (our rating on service was inflated solely because of him) told us the hotel was fully booked and he couldn’t arrange a change of room but he got approval to fully refund us. He promptly confirmed with us of our room no. again by phone and at the door. On checking out, we asked when we could expect the refund, he said he couldn’t get through to Trip.com despite repeated tries. His female colleague then interjected and said we should contact Trip.com ourselves and get Trip.com to get in touch with the hotel to settle this refund. Strange arrangement but we did exactly that only to end up with Trip.com keep postponing (5 times as of now) the date on which we should expect the outcome. It’s been a week now and we are still waiting.

Hotel is within Ximen and walking distance to famous breakfast spot "Yong He soy milk". It has very beautiful mountain view. The downside is the noise coming from the corridors and the rooms nearby. If your neighbour talks loudly, you can hear them clearly. There is daily housekeeping.

Hotel experience is good. Next time make sure that the carpet is dry. And then put bidet.

The check in process was sort slow. Unlike all other hotels and my previous visit to the same hotel Presenting my passport was not enough to start the Check in process. They asked for the booking reference. Don't know what they did on the computer, at no point they explain what they were doing or why it's taking so long. There is a definate downgrade in service since my previous visit.

The room is abit packed but the washroom is big ahhaha. They have bathtub, but the room has cockroaches. The place to reach the hotel is abit 乱水.