Platinum Mountain Hotel&Spa
1 notte
Camere e ospiti
1 camera, 2 adulti, 0 bambini
Tutte le strutture a Szklarska Poreba

Platinum Mountain Hotel&Spa

N.1 nella lista degli Alberghi Premium a Szklarska Poreba
Kilińskiego, 58-580 Szklarska Poreba, Polonia
Mostra sulla cartina
Platinum Mountain Hotel & SPA vicino alle piste da sci ti permette di alloggiare a Szklarska Poreba, a soli 5 minuti a piedi da Località Sciistica Szklarska Poręba e da Museo mineralogico. Questo hotel per famiglie dista 7,7 km da Parco Nazionale dei Monti dei Giganti e 50,6 km da Comprensorio Sciistico di Spindleruv Mlyn.Mostra di più
Corrispondenza del prezzo
hotel overview picture
Caratteristiche
Molte attività
Ottima posizione
Parcheggio
Ottima pulizia
Servizio eccellente
Servizi
Piscina coperta
Piscina all'aperto
Sci
Sauna
Spa
Sala massaggi
Palestra
Parcheggio privato
Tutti i servizi
Descrizione della struttura
Platinum Mountain Hotel & SPA vicino alle piste da sci ti permette di alloggiare a Szklarska Poreba, a soli 5 minuti a piedi da Località Sciistica Szklarska Poręba e da Museo mineralogico. Questo hotel per famiglie dista 7,7 km da Parco Nazionale dei Monti dei Giganti e 50,6 km da Comprensorio Sciistico di Spindleruv Mlyn.
Mostra di più
4.3/5
Molto buono
Pulizia4.3
Strutture e servizi4.3
Ubicazione4.3
Servizio4.3
Tutte le 53 recensioni
Dintorni
Treno: Szklarska Poręba Górna
(1,8 km)
Treno: Harrachov Railway Station
(16,2 km)
Punto di riferimento: Skatepark Szklarska Poręba
(180m)
Punto di riferimento: Plac zabaw
(230m)
Punto di riferimento: Droga Pod Reglami - Początek
(460m)
Guarda sulla cartina

Camere

Recensioni degli ospiti

Strutture e servizi

Regolamento

Camera Deluxe matrimoniale con balcone
1

Camera Deluxe matrimoniale con balcone

2 Letto singolo e 1 Divano letto
Con finestra
Non fumatori
Aria condizionata
Bagno privato
Frigorifero
Servizi igienici privati
Dettagli della camera
Controlla la disponibilità
Camera Superior matrimoniale con balcone
4

Camera Superior matrimoniale con balcone

2 Letto singolo e 1 Divano letto
Con finestra
Non fumatori
Aria condizionata
Bagno privato
Frigorifero
Minibar
Dettagli della camera
Controlla la disponibilità
Camera Matrimoniale/Doppia con Letti Singoli con Balcone
1

Camera Matrimoniale/Doppia con Letti Singoli con Balcone

1 Letto matrimoniale alla francese o 2 Letto singolo
Con finestra
Non fumatori
Aria condizionata
Frigorifero
Servizi igienici privati
Balcone
Dettagli della camera
Controlla la disponibilità

Recensioni degli ospiti

4,3/5
Molto buono
53 recensioni
Recensioni verificate
  • Pulizia4,3
  • Strutture e servizi4,3
  • Ubicazione4,3
  • Servizio4,3
Media per strutture simili a Szklarska Poreba
Più menzionati
U‍t‍e‍n‍t‍e‍ ‍o‍s‍p‍i‍t‍e
29 dicembre 2023
Kein 5 Sterne Hotel, denn: - Reception sagt es gäbe keine Parkplätze in der Garage, obwohl es ausreichend freie Plätze gab. Am Ende beim Ausfahren funktioniert die Karte nicht und ich muss nochmal zur Reception gehen. - für Abendessen mit offenem Buffet zahlt man 25 € pro Person und am Ende kann man nur Hähnchen und Gnochi essen (Fisch mit Weinsause darf eine Schwangere nicht essen. Die Lasagne mit Tomaten beschriftet, aber der Schweinefleisch gar nicht erwähnt). Nach der Beschwerde wird mir gesagt: es tut uns leid, aber Sie können Hähnchenbrust essen. Nach meinem ironischem Lachen wird nach Zimmernummer gefragt und danach nichts passiert. Ich musste trotzdem die 2 x 25€ zahlen. - Die Klimaanlage im Zimmer wird auf 19 Grad eingestellt, die Temperatur bleibt trozdem bei 24 Grad (auch nachts !!). Durch die warme Temperatur konnte man nicht schlafen. - Das Raumlicht funktionkert manchmal gar nicht - SPA wegen den Kindern sehr laut. Die Zeit ohne Kinder ist mit nur einer Stunde (20-21 Uhr) sehr sehr kurz und um 20:50 Uhr werden alle Kunden angemacht, warum man den Saunabereich noch nicht verlassen hat. - englische Sprache ist fehl am Platz
Traduci
U‍t‍e‍n‍t‍e‍ ‍o‍s‍p‍i‍t‍e
2 febbraio 2025
Hotel is new and modern and very well located. Unfortunately I don't recommend this place at all. Rude and very unprofessional service at the reception, No Hello, how are you or even simple How can I help you... unprofessional service in the restaurants. Definitely not a 5* hotel...
Traduci
U‍t‍e‍n‍t‍e‍ ‍o‍s‍p‍i‍t‍e
9 novembre 2024
We stayed in the hotel for 2 nights (06-08) and booked 3 rooms, which was enough to know we will never come back to this place. it was a shocking, horrible, nightmare experience... The hotel surrounding is lovely, rooms are very nice and cozy , wellness area is huge and pleasant, but all got overshadowed by the terrible , unprofessional service provided especially at the reception. Check in: We arrived at approx 2:30pm after long drive to the hotel. When we Went to the reception and I started explaining that we have a reservation the response With NO “good afternoon”, or “how was your trip”, or even " welcome in our resort, how can I help?" was straight forward saying: system is down and check in is from 4pm and you HAVE to come back this time. Didn’t even offer: would you like to wait in our Lobby Bar and have a glass of wine or hot tea or something to eat. So we asked if we can leave at least the car somewhere, have a meal in their restauran. The answer was " you can leave your car at the car park", without explaining how to ger there and how to pass the gate system ( we have got this information when the other receptionist steps in into the conversation and explained how to ger there and where to find the restaurant). After lunch wewent back to the reception for check in and spoke to the same rude girl which kept her snappy attitude . Didn’t explain where the rooms are, how to get there, no: “ have a pleasant stay” or “is anything else I can help you with” or not even “ have a good evening “. Just brushed off. When I asked if one of the rooms is with two separate beds ( as I requested with the booking) the answer was: “ I don’t have this information in the system, if there is no 2 separate beds contact the reception “.To top all the horror show at reception, she gave us the wrong car park sticker which moved us to another shocking experience at the carpark next day when my father in law has been attacked by the member of car park staff saying that he has no right to park in the garage. To be fair, when we reported this incident to another receptionist, the problem has been resolved straight away with an apology and car park feerefund "Yes, it was our mistak, so sorry for that ". This was the only one, professional, helpful and friendly service provided by one of the girls at the reception. Restaurant: We went to their main restaurant and one more disappointment there. Food is nice, but service is shockingly slow, without any professional service roles, place full of flies around (my mom nearly swallowed one of them, when we flagged this issue to the waiter the answer was I don’t know), when all the main courses has been served excluding my mums dish, when we asked another waitress why missing dish has still not been served the answer was again: don’t know”. Room service: My sister tried to order pizza by the room service after 8pm and has been told by the receptionist in charge that the restaurant is closed now and that room
Traduci
U‍t‍e‍n‍t‍e‍ ‍o‍s‍p‍i‍t‍e
2 novembre 2024
Nice hotel but not a 5 star experience. Considering the price I paid it’s really hard to forgive. Welness is beautiful so was the room. But the hotel service is really bad. Few examples: No one helps you with the luggage… Some staff barely speak English… Official hotel app - nice but only in Polish language and the staff is not responding to any queries from the app. Room service is not working - i tried to call but the room service number was turned off, therefore I tried to reach the reception but no one answered the phone. At last I tried to use the official hotel application but no luck either so we ended up with no room service. I had to get up and go personally to the lobby bar to get my order. Bartender looked like I am bothering him…This is unacceptable. Last but not least I paid the hotel receipt in the app and to my big surprise I was asked during the check out to pay whole bill again. I had to specifically show that I paid already in the app. Your staff doesn’t work with the official app? To sum it up. By Friday afternoon hotel became overcrowded and there was a lines everywhere. Dinner experience was really bad because we had to eat at provisional dinning area made from the conference room. So was the case in the Saturday morning. I understand that you are trying to serve all the clients. But we had trouble walking through the crowd to get some food - not a 5 star experience at all. There were many people from the apartments - much cheaper accommodation than in the main building but with full access to all services. - this is so wrong because hotel facilities are not prepared for so many people. In my opinion you should build another dining area for these people so it’s not overcrowded and maybe also limit the time they can use wellness facilities, if you don’t do something about it, it just ruins the experience to people who are paying for the 5*. We enjoyed our stay mainly because the hotel is suitable for the families with small children. We loved the wellness and our room but there were many issues which we wouldn’t expect in this category.
Traduci
U‍t‍e‍n‍t‍e‍ ‍o‍s‍p‍i‍t‍e
2 novembre 2024
Terrible experience. Starting with breakfast and dinner where the Restaurant was completely full of families and screaming children. But the worst is the management..... We pay for our stay from Tuesday to Saturday, unfortunately my daughter fell ill with a long-lasting fever on Thursday evening. My husband went to the front desk and tried to explain that we had to go to the doctor on Friday morning and we couldn't stay until Saturday. The receptionist told him to come back on Friday morning and talk to the hotel manager! So there was no one responsible to talk to.. Finally on Friday morning the "Customer Experience Manager" told my husband that they might give us a "voucher" but we needed to send them a doctor's note that my daughter was sick!!!!! WHAT???????? I'm not kidding.. this is the worst experience we have ever had and honestly we have been to many hotels with our kids..
Traduci
U‍t‍e‍n‍t‍e‍ ‍o‍s‍p‍i‍t‍e
29 ottobre 2024
Very disappointing. We had to queue for everything. From checking to breakfast and dinner. Advertised as a 5 star hotel, but it does not provide acceptable service. Staff speaks little english. The miniclub is not very nice and it is often overcrowded. The pool is nice.
Traduci
U‍t‍e‍n‍t‍e‍ ‍o‍s‍p‍i‍t‍e
10 agosto 2024
Arrived on Sunday - room was meant to be ready for 4 pm, however reception was very busy / room was not really until 5:30 pm. Room itself was nice and clean, we have one room with sofa / tv and separate bedroom space with sliding doors. Terrace was really big , so if someone likes sunbathing at the terrace , you will like it. Aircon goes only to the first part of the room so at night was a little warm. Hotel had deals for families ( kids do not pay ) and breakfast was extremely busy!! Kids running around everywhere, just a suggestion - would be nice to separate adults guests from families with small kids as you do have the space. Breakfast was very nice and big variety. We didn’t opt for dinner as it was expensive for a Buffett and you can eat very nice outside of the hotel. Outdoor swimming is really small and geared towards smaller kids. Inside two pools ( small kids and all other guests ) , it was ok.
Traduci
U‍t‍e‍n‍t‍e‍ ‍o‍s‍p‍i‍t‍e
1 aprile 2024
Platinum Mountain to duże rozczarowanie. Miejsce masowe, nastawione wyłącznie na zysk. Jakość wysoce nieadekwatna do ceny i nic poza cenami nic nie jest tu na 5-gwiazdkowym poziomie. W całym obiekcie tłumy i hałas. Basen bardzo przepełniony, ponieważ oprócz gości hotelowych, korzysta z niego mnóstwo ludzi z przynależnych apartamentowców. Restauracja wygląda jak szkolna stołówka, jedzenie przeciętne, a obsługa obojętna. Lokalizacje też średnia. Widok z balkonów tylko na inne budynki. Zdecydowanie nie polecam jeśli szukasz odpoczynku i luksusu.
Traduci
J‍2‍9‍3‍5‍J‍J‍m‍i‍c‍h‍a‍e‍l‍f
26 febbraio 2024
Well, we haven't experienced this in a long time. An attempt at a five-star hotel with barely three-star service. If you order a welcome drink when booking, you have to request it twice and it will not be brought to you until the next day. Non-functioning lockers in the pool. When checking out, which they want for everyone at the same time, you are like standing in line at the cash register in the local Biedronka. Really undignified.
Traduci

Strutture e servizi

Piscina coperta
Piscina all'aperto
Spa
Palestra
Bar
Ristorante
Sala conferenze
Area giochi per bambini
Club per bambini
Ristorante
Ristorante
Nessun'altra informazione disponibile
Altri servizi
Internet
2 piscine
Piscina coperta
Piscina all'aperto
Parcheggio
Privato (esclusivamente per gli ospiti) disponibile presso l'hotel e A pagamento, 40,00 PLN (circa 1.530 JPY) Al giorno. Non è necessario prenotare.
Trasporto
Servizio reception
Lingue parlate
Ristorazione
Salute e benessere
Attività
Aree comuni
Servizi di pulizia
Strutture per bambini
Servizi aziendali
Accessibilità
Sicurezza

Regolamenti della struttura

Orari di check-in e check-out
Check-in: dopo le 16:00.
Orario del check-out: prima delle 11:00

Orari della reception: 24 ore su 24, 7 giorni su 7

Se non arrivi entro gli orari previsti per il check-in, contatta la struttura in anticipo

Regolamento per i bambini
In questo hotel possono soggiornare bambini di qualsiasi età.
Per i bambini che utilizzano i letti esistenti potrebbero essere applicati costi aggiuntivi. Inserisci il numero di bambini per ottenere un prezzo più accurato.

Culle e letti supplementari
Non è possibile aggiungere letti extra in nessun tipo di camera. Le norme sulle culle variano in base al tipo di camera. Controlla il regolamento pertinente al tipo di camera per informazioni.

Colazione
Tipocontinentale, senza glutine, vegana, Vegetariana
StileBuffet
EtàCosto
Bambini di età pari o inferiore a 17 anni
50,00 PLN(circa 1.913 JPY) a persona
Adulto
Buffet:65,00 PLN(circa 2.487 JPY) a persona
Eventuali costi aggiuntivi per la colazione non sono inclusi nell'importo totale e devono essere pagati direttamente presso la struttura.

Animali domestici
Animali domestici non ammessi

Animali di servizio
Animali di servizio ammessi su richiesta

Requisiti di età
L'ospite principale che effettua il check-in deve avere minimo 15 anni.

Pagamento in hotel

Domande frequenti

Quali sono gli orari di check-in e check-out presso Platinum Mountain Hotel&Spa?

Il check-in presso Platinum Mountain Hotel&Spa può essere effettuato a partire dalle ore 16:00 e il check-out fino alle ore 11:00.

L'hotel Platinum Mountain Hotel&Spa dispone di piscina?

Sì, Platinum Mountain Hotel&Spa dispone di una piscina.

Platinum Mountain Hotel&Spa ammette animali domestici?

No, Platinum Mountain Hotel&Spa non ammette animali.

Platinum Mountain Hotel&Spa serve la colazione?

Sì, Platinum Mountain Hotel&Spa serve una colazione di alto livello. Le opzioni per la colazione sono: Continentale, Senza glutine, Vegana, Vegetariana.

Quanto costa soggiornare presso Platinum Mountain Hotel&Spa?

I prezzi di Platinum Mountain Hotel&Spa sono soggetti a modifiche in base alle date, al regolamento dell'hotel e ad altri fattori. Per visualizzare i prezzi, cerca le date in cui desideri soggiornare in hotel.

Qual è il regolamento per la cancellazione di Platinum Mountain Hotel&Spa?

Il regolamento per la cancellazione di Platinum Mountain Hotel&Spa varia a seconda della tipologia di camera e delle condizioni di prenotazione.

Informazioni su questa struttura

Stazione ferroviaria più vicinaSzklarska Poręba Górna
Distanza dalla stazione ferroviaria1.83KM
Prezzo medio daJPY32237
Valutazione degli hotel in stelle5