Złoty Horyzont Resort Szklarska Poręba

Stay only in the main building – that was the perfect choice! The Superior Room was absolutely fantastic. Breathtaking mountain view. Spacious, elegantly finished. Full comfort: air conditioning, nice furtniture, tea/coffee, great amenities, warm colors. However, the Comfort Room in the "separate apartment building," where our friends stayed, was a complete disappointment. Small, stuffy, and without air conditioning – even though the hotel's website clearly states that air conditioning is available in both the main and apartment buildings! In reality, air conditioning is only in the main building. Additionally, the apartment building is not connected to the main one, meaning you have to go outside every time you want to use the pool or restaurant. The pools, restaurant, and all other facilities were excellent! Everything is in the main building, top-notch, truly worth recommending. The little downside sometimes was the reception staff - they could benefit from customer service training to always achieve 5* attitude. To sum up: definitely yes! But only the Main Building with a mountain view.

I would not recommend it! It was the worst hotel of this standard in which I have been. The hotel receives too many people at one time and is not able to serve quality guests. Breakfast: - To eat breakfast we waited about 20min in line at the restaurant (and we were after 8). The room was in total chaos, the staff was nervous, it resembled a cheap bar rather than a restaurant in a hotel - at breakfast there was a lack of plates, cups, cutlery - coffee maker did not work Pool: - The pool itself looked very nice however it was impossible to use it due to too many people. There was a lack of lockers for clothes, the floor in the locker room totally wet and dirty from shoes because no one cleaned there. - no towels, you had to take towels from the room - no link to the pool between the second hotel building. You had to walk through the parking lot which in winter when staying with children is a big discomfort - lack of service at the entrance to the pool, guests had to “fight” among themselves for the keys to the locker. We let go and left our clothes loose on the bench in the locker room Check-in: - The hotel is very strict about check-in hours. we were early and they did not agree to check-in. So at 4pm we stood with the other guests in a 40minute line waiting to check in and pick up the keys. Our room was not cleaned in time. We got the keys at 4:30 p.m. We were not the only guests who had to wait for their room Room standard: - beds not very comfortable, pillows “worn out”, as if they were a dozen years old,

Our family had an outstanding stay at this lovely, newly established hotel. The rooms were immaculate, spacious, and well-appointed, providing us with the comfort and luxury we desired. The restaurant served an array of delectable dishes that delighted our taste buds every meal. We particularly enjoyed the pool area, which was not only clean and well-maintained but also offered a stunning view of the surrounding mountains. The staff were exceptionally friendly and attentive, always ready to assist with any request. The overall ambiance of the hotel was serene and inviting, making it the perfect retreat for a family getaway. We can't wait to return for another visit!

AVOID THIS PLACE!!! VERY NOISY FROM EARLY MORNING - 3 constructions sites around, so you can’t avoid the noise. WORST BREAKFAST WE EVER HAD IN A RESORT - old pastries that tasted like rubber, food tasted like several days old. ELECTROCITY CUT OFF - we couldn’t use facilities in a room including hot water and bathroom whole night and morning. EXTREMELY RUDE STAFF SERVICE, especially hotel manager when tried to resolved the issues. We left this place after one horrible night …