Embassy Suites Syracuse Destiny USA

I would stay again, but I would ask to be on the opposite side of the mall. The highway is a little noisy. Staff was very friendly.

Hotel was clean, the pool was nice, and breakfast was delicious. The only thing lacking was the temperature was adjustable past 68°, which is a little hot for sleeping for my family. Overall, a great place to stay!

OK, staff was nice. Staff was nice. Pool area was not clean, pool water was not clear, temperature in room was hard to regulate. Room and bathroom appears dated. No nightlight or smaller light available in bathroom, only full bright lights.

Worst of the Embassy Suites… Wouldn’t stay here The room smelled disgusting. Chemicals to mask the lack of cleaning which made it awful to sleep in. Couldn’t change rooms due to capacity. Carpet had stains all over it in multiple places. Fridge had rust on the inside. Bathroom tile not grouted, shower door was broken, metal piece protruding off the bottom, and the shower head hasn’t been cleaned in a long time. Patch painting completed but a totally different color. The walls had splatter on them in multiple areas, can only imagine what that was. Fact is they don’t clean and care is minimal. One positive thing I would say is their morning breakfast crew was great.

The breakfast was good. I loved how close it was to the mall. My only complaint, I think the parking should be free.

We were happy one of our 2 rooms were open. Very fast easy check in but had to wait till after 4 pm for our other room. Easy walk to the bridge to the mall. Nice room. Gorgeous view but had a strange smell. Not the cleanest. For how much the rooms are. Stains on the couches and chairs. But over all it's not bad for downtown Syracuse. We booked it for the pool, view and the location so for that well was good. However pool was packed! Tons of unsupervised kids screamed. Too much chlorine in the pool! Oh and be prepared. I had to pay a $345 room deposit! So. That's crazy. However I was told we will get it all back. We'll see. Idk. Prob won't be back to be honest. Too loud and crazy. Kids running the hall knocking on the doors. Idk where the workers are?