Hilton Sydney

It is good, but the room is not very big.

Subject: Formal Complaint Regarding Stay at Hilton Sydney – Executive Room 3612 Dear [Hotel General Manager], I am writing to formally express my dissatisfaction with my recent stay at Hilton Sydney in Executive Room 3612 from February 27, 2025, to March 3, 2025. My experience was marred by several significant issues that were not resolved during my visit: • In-Room Phone Malfunction: The phone in my room was non-functional for the entire duration of my 6-day, 5-night stay, making it very difficult to contact hotel services when needed. • No Internet Connection: There was no internet connection available on my floor, which severely impacted my ability to work and stay connected during my stay. • Poor Management Response: I raised these issues with Duty Manager Ms. Kamola and Front Office Manager Mr. Alex, but their responses were unsatisfactory and demonstrated a lack of responsibility. Their handling of the situation left me extremely disappointed and frustrated. Given Hilton’s reputation for high-quality service, I expected a much better experience. I kindly request a detailed explanation regarding these shortcomings, the measures being taken to address them, and appropriate compensation for the inconvenience caused. I look forward to your prompt response and a satisfactory resolution to these matters. Sincerely,

We chose this hotel for its location. Just step outside and you can hop on a tram to head down to Circular Quay or up towards Broadway. Great view from room too. The hotel was very clean; the foyer, the elevators, the hallways and the room. The extra bed for our teenager was very uncomfortable and certainly not worth the quoted $110 per night. We had to ask for extra towels/cup/glassware as there were three of us in the room. The main bed was comfortable but one of the legs/wheels was broken. The main television in the room did not work at all for the first 24 hours of our stay due to a "global network failure". It was only after this was fixed that we were able to discover the amenities/facilities offered by the hotel. Complimentary water bottles were only replenished once in a three-night stay, and used glasses were not always replaced/washed by housekeeping. The staff were pleasant enough but I expected a better overall experience staying at Hilton Sydney.

The breakfast spread wasn't very great. The pool isn't a good pool for a holiday stay although good for swimming as an exercise. The wifi was intermittent.

Hilton Sydney Location: 5 star, shops and restaurants in the area, very convience Front Desk: 5 star, very helpful Breakfast: 2 star, not the Hilton breakfast that is known for, need improvement Rooms: 5 star, nice with bathtub

Was good but the room could have been cleaner. Found a sock on the floor