Alexandra House

Great quiet location and easy to find , friendly staff and good size room ( superior ) clean and everything worked too in very good condition - Wouid recommend restaurant had good service and tasty food dinner and breakfast had good food too swimming pool indoor with sauna and steam room also was a treat all within easy walk from the room

First impressions on arrival were good and communal areas nice. Checked in just before 4pm and on entry to one of our 3 rooms found unclean and not made up from the previous guest. Given another room 2 doors away from my room even though we were told by reception we couldn't have rooms close together when we asked at check in. All rooms were very dark as most of the lighting didn't work and reliant on 2 lamps, only one in my friend's room. Black mould on sealant of bath and used tissue in the bin of my room. Beds all seen better days and wire springs could be felt, no support and definitely needs replacing. Nasty brown staining on one of the bed bases and fabric torn, all clearly visible. Lack of staff in bar resulting in us abandoning having a drink after 20mins of waiting and after telling reception staff who said they would fetch someone. Attempts to re enter our rooms failed resulting in long walk back to reception to get new card keys. This happened 3 times during our stay of one night, we had booked for 2 but left after one. The restaurant experience was sadly as bad as the rest, the whole menu was printed on a A5 size paper with font being no more than 9, the dimly lit space made it very difficult to read so we took a photo on our phones and enlarged it. On asking for a cocktail menu were told the bar doesn't make cocktails, ordered a bottle of wine and some water which came in a pint glass. We orded fish and chips which looked almost pale grey in the poor lighting, no golden crispy batter or chips. Asked for mayonnaise and told the hotel didn't have any. On .leaving the restaurant we were stopped by a member of staff who said we needed to pay, we explained we had given the room number on entering the restaurant and expected to be charged when checking out as is usual. We were told no payment must be made now. This hotel needs some serious investment and management, the staff appear to be ìmmune to complaints and respond with churned out statements that mean nothing let alone address the endless issues. My friends and I were expecting a relaxing 2 night break and instead had stress and disappointment for 1 night we actually stayed. For those that need good Internet connection this hotel is not for you. During our short stay none of us had phone signal or continuous Internet. Sadly I cannot recommend this hotel.

Dirtiest hotel I have ever stayed in! After several cleaning requests room still dusty and full hairs! When you request daily cleaning only bedding gets done/towels replaced. No hoovering, nothing wiped eg table tops, bath, sink, toilet