Hotel con piscina a La Massana

I know that a review has to be balanced, and therefore it is probably best to start with the positives. The hotel location is spectacular, the swimming pool is decent and the grounds are well kept. Upon arrival, the reception staff were friendly and helpful. After that, there are huge problems with the hotel. The room is tired looking, with a slight musty smell and decor in need of an upgrade. The bed is an old wooden number that has seen better days and creaks like a pirates galleon. The room is boiling hot, with no functional air control. It has, thus far, been one of the worst nights sleep of my life. However, the main thing to avoid is the restaurant. For dinner, the kitchen serves a grand total of 5 dishes - 3 starters and 2 mains (pork and salmon - vegans should count themselves lucky not to be catered for). For starter, I had a ‘focaccia’ that was essentially a thick, tasteless doorstop bread of the type my bad grammar school used to serve to keep us sedated. This was covered in a layer of greasy cheese-adjacent substance and what could generously be described as ‘ham’. My wife had a goats (‘gods’ according to the menu, though what kind of benevolent deity would have inflicted this meal upon His children remains to be seen) cheese parcel. The parcel was about as well received as an Amazon Prime delivery that has been booted over next door’s fence. Onto the main, and the ‘pork’ was fatty and undercooked, served with a few slices of poorly fried potato that seemed to subliminally scream the word ‘sorry’. My wife’s salmon was an insult to a fishes’ memory - slimy and unappealing, tossed carelessly on some tired lettuce and a few beetroot cubes. The price of €25 per person may have been reasonable if that was the amount we were being paid to eat it. The most ridiculous part of the evening though was the service. About 10 waiters hovered around the dining room, a number that seems high until you realise that a separate team member performs each task. Drinks and bread was one waitress. Ordering food was a waiter. Delivery of the starter was another waiter. Another waitress collected the plates. Another brought the cutlery for the main. Another brought the main. Another dressed in a full bomb disposal suit delivered the bill. After a while it becomes obvious that it is a strategy to diminish responsibility through collectivisation - it’s like a philosophical conundrum- if a crap meal is served but no one actually served it, did it really happen? Unfortunately for us, the answer is yes, and I still have ten hours trying to sleep in this unbearable inferno. On this occasion, rather than ‘gods’ cheese, I suspect that both the meal and the room have been designed by the other guy…

7 notti di soggiorno, una prima vacanza sciistica con famiglia e amici. Non avrei potuto chiedere un hotel più perfettamente situato per la gondola. Le camere sono grandi, davvero comode e pulite. Una scelta abbondante per colazione e cena. Non mangiamo mai da nessun'altra parte la sera, perché il cibo era così buono. Il personale della ricezione è amichevole e felice di aiutare con qualsiasi cosa. Tutti i membri del personale sono davvero amichevole e soprattutto i cuochi e il personale del ristorante, letteralmente non possono fare abbastanza per voi. Non ho mai usato la zona spa, quindi non posso commentare, ma non siamo andati all'hotel per questo. Le serrature nel seminterrato dell'hotel sono grandi, si può letteralmente camminare un set di scale all'ingresso gondola. Non abbiamo scoperto fino alla fine della vacanza che potevamo pagare 36 euro per un cacciatore nelle corse per risparmiare tutti gli attrezzi e abbassare la gondola, ma suppongo che dipende dalla dimensione della festa. Usavamo Inghams per prenotare la vacanza e Noema la nostra riproduzione era per noi. Avevamo il suo numero mobile, così era in facile raggiungimento se avessimo bisogno di lei. Sinceramente non potevo colpire questa vacanza.

Muy acogedor buenas comida y buen almuerzo la habitación muy limpia poco ruido buenas vistas las 3 veces que he helado el personal muy amable la piscina muy grande me gusto mucho el personal del comedor muy amables te quitan los platos las vevidas las pagas al salir del hotel un 10

We're staying here at the moment on a ski trip and I'm putting pen to paper mainly to give the staff a huge thumbs up. All the staff are pleasant and helpful. The restaurant staff, bar staff and the cleaning teams, are absolute stars . So many smiling faces. I don't think we have had such consistency of high service, with such friendly staff anywhere. It's quite busy here in the hotel at the moment, with gatherings of large Spanish families, so you could understand if the staff let things slip a little, but no, they haven't. The bar and restaurant staff are unbelievably efficient and super friendly. The just don't stop. Maybe it's clever recruitment, good training, or just good people who do their jobs well. Whatever it is, it shines through and we really are appreciative of it. The reception staff are super helpful too. We had a light break and it was fixed within an hour of us reporting it!! Great service. The hotel delivered all that we would expect from it. Comfortable, clean, a decent buffet for breakfast and dinner and a buzzing atmosphere in bar. It's our first visit to the town of La Massana and we will definitely return. Lovely little town, with easy access to Andorra la Vella too. We have stayed in Soldeu a couple of times and although we like it, we prefer it here. I think it would be a beautiful summer destination too. Anyway, a final shout out to the amazing staff at Magic La Massana. You're definitely smashing it, in all the right ways.

La posizione è un po' sbagliata perché è sulla strada con curve. Ha l'hotel in un sito e spa e bar in un altro edificio ... per andare al spa devi andare bagnato per strada ... La cena e il servizio buoniiiisimo