Residence Inn Harrisburg Hershey

My husband and I stayed one night here and that was all we would have been able to take. This was the dumpiest Residence Inn we've ever stayed at. The bathroom floor was sticky...I had to put towels down to cover it. The toilet handle was sticky...I had to clean it along with the toilet seat that looked like it had been wiped with a dirty rag. There was little light in the main bathroom (we had a 2 bedroom room) and also very little in the kitchen. The 2nd bathroom's light was not working at all! We didn't even shower here because of these reasons and we were very glad to checkout. Breakfast was marginal. We've had many breakfasts of this nature in various places and this one was hard pressed to be "ok"/

My room was absolutely filthy. I first noticed some stray hairs on my bed sheets and convinced myself that it was probably clean and just leftover after washing. Later I turned down my bed and in the middle was a big, juicy stain! The sheets were definitely dirty. I told the front desk and they made me walk to them to get new sheets at 11pm. I had to leave my sleeping 6 month and 11 year old in the room while I ran to the front desk for new sheets. While there, I was eventually given sheets after waiting 15 min and told o make my own bed. We had even looked up that my room was a king bed. When I got back to my room and stripped my bed my fitted sheet didn't fit. At this point I am exhausted after driving 4.5 hrs and ready to cry. I call the front desk and ask them to please bring me the right sheet. They refuse and tell me I have to come to them. I again leave my 11 year old and infant alone to walk to the front desk to grab sheets. This time she says I hope these are the right ones it is hard to tell. I say I how so too. Turns out she gave me 2 top sheets. Whatever at least (I think) I did not sleep on dirty sheets. Also my patents room had a dishwasher full of dirty dishes. My bathroom was full of mold and mildew.

My wife and I stayed here as our midpoint on our way to South Carolina. I booked through Bonvoy Marriott from the road so we didnt really look into its details. It is on their list as an extended stay hotel which usually means it has some sort of kitchen type area and this did. Check in was completed at the front desk by a very courteous staff person. The lobby area and dining area were very clean and organized. All entrances were from the outside and easy to navigate. The room(s) were dated with a noticeable large stain on the floor as you walk in. The mattress had old stains on it as well found during our bedbug inspection. NO bed bugs were found! The kitchen area was clean and it had coffee and I drink more than I should so the friendly desk clerk was very helpful with this. The bathroom was clean but the seat has a broken stand off under it. The bed was VERY comfortable but the fitted sheet for the king fit like a fat chick in a thong and unlike a fat chick in a thong it was able to stay on all night! The pillows I called wonder bread pillows cause when you lay your head on them you wondered where they went. We did go for a quick dip in the pool and that area was clean and the pool was clean. Only issue here were the towels, I think they have used the same ones for maybe 20 years. They were pretty thin and well used but clean. All in All it was a place to sleep and it did that job. The front desk has a policy where they call after you check in and make sure everything is ok...GREAT POLICY! Only thing was we checked in around 8:30, went for a quick swim then went to bed. Sleeping very well at 10:30 when the front desk made their call. When I brought this to the attention of the front desk in the morning they were again incredible and it the defense of the young lady on the night shift she was new . I was able to get back to sleep almost instantly my wife however it took several hours. For the price it worked but I would definitely take a few minutes the next time and make a better choice.

Dirty and disgusting bathrooms I rented this room for a Hershey Park visit. The back of the toilet had long black hair and dry urine on it. I told the front desk. She said that housekeeping was off but would send them over first thing the next morning. I put a towel on the toilet and we all used the other one.(PS - the wine glasses had lipstick still on them too). We ate out and avoided using any dishes. Nobody ever showed up. I called the front desk again / they said they would call back. Nothing. Seriously I wasn’t looking for fancy. All i ask for is cleanliness. If that’s what you are looking for - avoid this place.

ABSOLUTELY AMAZING. Front desk service is the friendliest and most attentive. Kenny is the best and the task force GM they had on property at this time, so professional. I could not have asked for better staff to be working the day of my arrival and departure. The housekeeping staff, they did such a beautiful job cleaning the room. I walked in and yu could SMELL how clean it was. They did such an amazing job and they are also just so sweet. The night auditor was helping to prepare breakfast this morning, he was so sweet and energetic, definitely helped to make my morning. Overall the staff here does an amazing job to keep the property beautiful, thank yu, not only to the staff I spoke to, but to maintenance as well, the landscapers, and any other staff I did not get to speak to. Yu guys are amazing and I will gladly return to this property with a smiling face.

It doesn't state in any ad that they only service your room every other day, but leave you only enough amenities for one day. Then the last day don't plan for full service. Then when there is service it's half done... someone else hair in the tub, sinks, dirty dishes rag vs clean kitchen towel/cloth, missing dishes, unmade bed, not enough wash clothes, no vacuuming... Who wants to take time from their vacation to have them come back into your room once you have returned from a full day. Service yourself with trips to the front desk. :( Yet pay the same cost as a full service hotel. Marriott has failed me twice now. ..