New Place

Arrived at reception with our bags which is located inside the hotel only to be told that the room was in the next block and not inside the hotel it felt like a shalay at butllins , on arrival to our room I was very disappointed small and very standard, then when going to the leisure center you must walk out of the building something I've never done when staying at other hotels , the sauna room was small and really only suitable for two people no steam room, good sized swimming pool and lovely jacuzzi unfortunately was not working on my second night so more disappointment, I would not recommend this hotel as there are better options and better deals elsewhere.

Great old style hotel with decent small size pool and sauna. Friendly staff. Heritage building. Slightly worn at places especially outside areas like tennis court and gardens are not fully maintained.

Overall, I had a good stay at New Place. The room was clean and comfortable, and the leisure facilities were good. My only criticism concerns the catering options, which are obscenely expensive for poor quality. A half-pint bottle of lemonade cost £3.75, which is absurd; a small chicken burger and some chips cost £22, and the chicken was badly overcooked; a ham sandwich (which I had assumed would be on good bread, but was in fact simply on sliced white bread) cost £12. The only chips available were 'chunky' chips, with no fries available at all. Further, I was disappointed at how limited the options were for room service. My time at the hotel coincided with the middle of a storm, and I didn't particularly want to have to brave the rain to go to the main hotel building for food. But upon calling (there was no room service menu in the room), I was told that the only options were pizza or a hamburger (with no cheese or other addons available). This was very disappointing considering how extensive the main restaurant menu is. In all, I enjoyed my stay, but I would hope that the hotel works on its menus and makes catering easier (and cheaper!) because it is currently unbelievably expensive for poor quality food.

It was an okay stay. We went there for my work xmas party. Room was hard to find as the one we were allocated was not in the actual manor house in the pictures. Barely any shower pressure and we had a bad sleep as we could hear some people leaving in the middle of the night pulling their suitcases and starting their car. The breakfast wasn't that tasty either. Overall, the staff were friendly, the place was clean and spacious but nothing special.

Interesting place to stay, difficult to navigate without familiarity. There are signs for some things but these are not lit and more tricky in the dark. Room was comfortable once found and had usual amenities.

Beautiful building, comfy bed and really good facilities. Bar restaurant expensive, odd motel-style layout and the hot water didn't work so a very cold shower in the morning.

Not great for disabled persons. We found one disabled parking space on the whole site. No disabled parking anywhere near the accommodation. No signage for disabled or easy access. The accesses we were told to use were steps with no slopes or ramps.

The staff were great, friendly and willing. The venue was attractive and the room we had was excellent. Recommended.

Nice standard equipped rooms both warm and welcoming if a little short on welcome package with just basic coffee and tea. No Towels and very small soap and minimal toiletries. All staff were super helpful charming and ready to help with always a smile. Breakfast sadly a disaster with minimal choice and many of the minimal basic breakfast elements running out and poor coffee and tea service. Staff did their best with a very busy service. No room service on offer and little in the way of afternoon teas and snacks available although staff did their best to offer best of what little was available. With better breakfast and food service would make a great place to stay.