Tongli Lake Resort (Phase II)

Clean and comfortable hotel. Good location and near the tourist attraction.

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

This resort is truly an amazing place to visit in Suzhou. Very clean , beautiful and children oriented. There are hardly any part of it that doesn’t have any activity for babies. The behaviours of staffs are also up to the mark and more specifically the lady named Yu Ting was very co-operative.

這家酒店到底賺不賺錢啊，怎麼感覺我們好久都沒有住過服務/設施這麼好的酒店了。酒店本身沒的説，尤其是對帶孩子的家庭，室內室外各種遊樂設施， 早餐選擇種類很多，晚餐收費也很合理，連酒水都是包含的，這次不巧還遇到了颱風，還很慶幸我們在酒店，兩個孩子完全不會無聊，一樓的各種蹦床，電影院，沙坑，樂高等等已經夠玩大半天，兒子還嘗試了陶藝。 游泳池也符合小朋友的小池子，孩子們玩個大半天不成問題。 還讓我們特別感動的是所有服務人員，尤其是我們的管家餘婷， 對我們非常照顧，各種問題解答，尤其是刮颱風，所有人員都很盡心盡力，額外安排親子活動，太理解家長了。 極力推薦！

第一次入住前台辦理有點慢等了很久才辦理好，但不影響後面的各種體驗，孩子玩得很開心，早餐和自助晚餐都很豐盛，吃食新鮮種類繁多。管家服務非常貼心，隨問隨答。唯一遺憾的是這次是颱風天，很多項目取消了，以後出行前要先看天氣

酒店有點年頭了，但房間裏很乾凈，非常適合佛系低幼遛娃，明年夏天會再來。 服務超級棒！有求必應，可以要床上圍欄，房間裏的傢俱角都被防撞條包住了，窗外湖景很美。唯一缺點是樓下的水溝不好維護的話建議可以填上了，徒增臭味。 小寶寶可以玩的地方很多，因為天氣還是很熱幾乎兩天泡在酒店沒出去，但一點也不無聊，有小寶寶的爬爬區，也有大一點寶寶玩的蹦床室和觀影室，有點舊了，如果能更新下就更好。 自助餐中規中矩，該有的都有，味道和口感都可以提升，酒水有紅、啤，有黃酒超級好評！

酒店很貼心，辦理入住後有管家直接帶到房間，路上也介紹了酒店哪裡遊玩的項目，提前跟我們安排好了寶寶床圍。房間衞生也還乾淨有浴缸還提供一次性浴缸袋，細節很到位，房間風景也不錯，陽枱面對着湖，就是一定要注意關好紗窗防蚊蟲。 晚上客房部還給小朋友送了雪梨銀耳湯和小餅乾，保温杯裝着熱的，真的很貼心。 還有表揚一下管家曼曼也是很熱心，耐心解答所有問題，很不錯！ 酒店自助餐品種還算挺多的，就是口味可能有點欠缺，早餐自助品種也很多。 泳池有兩個，一個大的，一個小孩專用的，還有租借游泳圈和浮板。 第二天退房還送了小朋友一盒積木，小朋友很開心。

性價比不錯，專為親子打造，小童樂園、小火車、小童電影院應有盡有，游泳池大人小孩都可以使用，水温正好環境很乾凈，晚上可以去逛逛同裏古鎮步行過去衹要15min,會提前安排管家與我聯繫，這次的管家是餘婷提前聯繫並告知注意事項，入住這幾天會一直關心我們，小孩子也好大人也好都照顧到了，如果有機會會再次入住

趁着暑假還沒結束，帶孫子到同裏湖度假村二期度假。前幾年來過同裏湖，曾經住在同裏湖大飯店，這次想換換環境，在攜程查看了同裏湖度假村二期，評論中大多對親子遊玩項目讚譽有加，感覺更適合親子游，所以預訂了舒適雙人房，臨行前一天，接到了管家餘婷的電話，加了微信，管家餘婷很熱心，也很仔細，告知了度假村的相關情況，提供了導航定位，並且得知攜程可以給我房型升級後，為我提前升級到了湖景房。抵達酒店後，第一眼感覺就非常好，度假村整體寬敞大氣，房間很大，在房間裏就能看到同裏湖，遠處的船餐廳和微風蕩漾的湖水相映成趣，令人心曠神怡。度假村設施齊全，硬件很到位，小童樂園、水上樂園、游泳池，小火車等親子項目很多，孩子都玩嗨了，確實是親子游的不二選擇，自助早餐也是亮點，品種豐富且美味。值得一提的是度假村的服務真的是非常好，微笑服務、有問必答、有求必應，結賬時前台小姐姐還給孩子送了玩具禮物。特別是管家餘婷的服務，可以説是無可挑剔，每天會在微信上打招呼問候，徵求對酒店服務的意見，關心行程安排，提供餐飲推薦，還親自開遊覽車接送我們來回船餐廳就餐，令人倍感温馨！在此真誠地向管家餘婷表示感謝！