Tongli Lake Resort (Phase II)

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

This resort is truly an amazing place to visit in Suzhou. Very clean , beautiful and children oriented. There are hardly any part of it that doesn’t have any activity for babies. The behaviours of staffs are also up to the mark and more specifically the lady named Yu Ting was very co-operative.

服務員態度都很好，從入住開始享受了很好的服務。入住當天恰逢生日，還準備了房間驚喜和蛋糕。退房還有小禮物。很感謝！還有室外小童探險樂園，工作人員很仔細，保護小朋友，陪小朋友一起玩。餵食小動物，有提供胡蘿蔔🥕。非常好的體驗

同裏湖度假村真是親子游的理想之地！活動豐富多彩，桌球、小童樂園等設施讓孩子們玩得不亦樂乎。特別要提的是，管家餘婷的服務真是太到位了，細心周到，讓我們感受到了家的温暖。最令人驚喜的是，酒店最後還贈送了旅拍服務，攝影師技術高超，給我們全家拍了一張超棒的集體照，留下了美好的回憶。強烈推薦給各位想要親子游的家長們！

一次説走就走的旅行，意外的驚喜，服務超讚，水果，銀耳湯，都是滿滿的驚喜！ 最意外的就是，滿牆都是白雪公主，跳跳虎，每個人心中都有的童話故事，童話世界等你來，等你拾起心底的那份童真，滿身的疲倦都一掃而空，下次就是我家定點的旅遊點！

在網站上看見了這家酒店，據説主打親子，那當然要帶家人來體驗體驗，到了酒店後果然沒有讓我失望，酒店不僅大堂裝修精美，每個工作人員服務也非常到位，不管走到哪裡都有人跟你問好，辦完入住到房間後也非常的乾淨整潔，窗外風景也很不錯，酒店設施也很齊全，還有專屬管家添加微信，我的管家是餘婷，給我介紹了各個營業點的時間，泳池，小朋友玩的地方，酒店離同裏古鎮也很近，步行就可以到，很方便，可惜這兩天下雨，還有很多沒有玩到，之後有時間還會再來入住，整體是一個很不錯的體驗。