Château De Massillan

Chateau Massillan is a beautifully renovated chateau that has retained its old world charm. We stayed in a suite which was spacious and had everything we needed for a comfortable stay. The staff were very helpful and courteous and the food was amazing. We had dinner in their beautiful courtyard and every course was exceptional. We will definitely be back next time we visit the region.

I contacted the property two days before my scheduled visit due to a family emergency, hoping to either cancel or receive a credit for a future stay. Unfortunately, I never received any response. The only communication that followed was a request to rate my stay, which was disappointing given the circumstances.

We had an awful smell in the toilet/bathroom of our room in the Chateau. We should have reported it immediately, but it was only a minor smell when we walked in the day of our arrival, because the window of the bathroom was wide open (for obvious reasons, we realized later). When we closed the window in the evening and got up the next morning, the smell was unbearable. I reported this during check-out and the lady questioned my complaint because "they never have any septic problems". We feel that this smell must have been a well-known problem, so I was surprised that they did not offer any compensation for this inconvenience.

We stayed here as part of a Backroads cycling trip through Provence. The property is beautiful but our room itself was a bit dated, tired and very small. We did, however, have a fabulous dinner here! One of our favorite meals in Provence.

Writing this review, I have a mixed feelings. Let's start with good things: The place is beautifull and is literally an essence of tranquility. We had a modern room with a view to a parc and it was so awesome! Taking a sunbed and sit under the trees with a bottle of wine, it was so amazing. The food is simply marvelous. We had a dinner in 2-star Michelin restaurant in Vienne two days before we came to Massillan and here, it was the same level or maybe even better. All those details you can enjoy. We just loved it. As in typical good French restaurant, a wine list is excellent. Room was very nice comfortable, we especially appreciated good and quite air conditioning. The castle courtyard and pool are simply beautifull. So why this stay was not perfect ? Because of some more and some less important details ... The first problem, the most visible is a service. It was on a good level in the restaurant, otherwise there is a space for improvement. We requested different pillow, it was said "Yes, we will check", noone ever came back. We reported problems with wi-fi, it was said "Yes, we will check", noone ever came back, problem persisted. That awesome food I wrote about earlier is actually also the biggest weakness. Why ? Because restaurant offers two menus only! Btw, noone will tell you that. We have decided to stay for six nights. So we had two options for five evening. Although the food is delicious, you do not want to eat all the time the same things and all the modification we saw were just not to a standard of a normal menu. To make things even worse, all lunches and two evenings you have only bistro so again and again, you repeat the same food. I do not understand why, the chef is obviously more than competent to create more than two different menus. There were more things like no body lotion in room or bumpy access road with holes noone cares to fix. When we were at the pool, we requested in bar next to the pool two drinks, we were told by the waiter that he is "not authorized to work with alcohol" ... Like seriously ? I wish so much I could give a 5-star review to Massillan because we just love tranquility of this place all that charm that it offers. But I can't. Although we had a great experience, there are definetly things that require attention. Still, we can strongly recommend the place, just for a shorter visits.