Alpenlodge Val Gronda

We stayed two nights in the ground floor suite. Our first impressions were good, but a number of issues and our subsequent experiences meant our stay was disappointing. One of the reasons we booked this hotel was that it had a hot tub. However, on day one it wasn't working, we asked afterwards at reception and were told that hopefully it would be working the following day...although it wasn't. Perhaps the most disappointing part of the stay was the bar and restaurant. Perhaps it was due to short staff, but we waited what seemed an age both nights at the bar. On the second night, it took 20 minutes for me to even find someone to get a drink. Then, at the restaurant, despite us having booked a table, we had a 'strong discussion' with three of the hotel staff about whether we had a booking or not. We were told that as we didn't have a booking, they could offer us a table but which wasn't great. I pointed out that if they went and looked in the green book at reception, they'd find we had made a booking. Eventually we got a table that was OK and surprisingly, there were several tables unoccupied during the evening so what was all the fuss about? On both nights the service was extremely slow, the food itself was OK but nothing special. Another small point, there was a coffee machine in the room, but no coffee pods. We asked on day one if we could have some, they never materialised so in the end we bought our own in a shop. This is all very negative but it reflects our experience. The frustrating thing is that the hotel itself is in great condition. Our room was excellent. The rest of the spa was really good quality (although the swimming pool was too cold to use). Ultimately though, it's the overall experience that counts, hence the title disappointing - and we paid a huge amount as well for this negative experience! We also hoped to raise these points at check-out, but we weren't asked about our stay - probably because the feedback wouldn't have been great - and I couldn't be bothered and just wanted to get on our way.