Pullman Sydney Hyde Park

The hotel is located in an excellent location in the heart of the Sydney CBD. The rooms are spacious and clean however a bit dated. Although the room was pre-paid my card was charged for a second time. I pointed this out to the front desk staff and it was quickly resolved although I wonder how often that happens. The entire hotel is in need of a refurb so not sure the rooms are worth the price however it served my purposes and was not a bad experience.

This is not my first but will be the last time I stay at Pullman. I spent 4 nights, booked two rooms for 3 people. A lot of things were greatly concerning during my stay. 1) misguiding pictures -the bathroom Does Not look like the picture uploaded -I probably got the old room 2) cleanliness - the pool on level 23 smelled like dogshit the whole time - the sauna had some naked guys inside and I was shocked - the room was not clean overall, some stains on the bedsheet 3) furnitures I only had one sofa in my room and requested for another, but instead got this random dining chair 4) FACILITY&OUT OR ORDER 1. AC broke down and I had to FREEZE OVER NIGHT HAD TO GET A HEATER FROM THE LOBBY, but did not get the AC fixed during the entire 4 nights 2. The bedside table had broken glass and I cut my finger pretty bad, and went bleeding 3. The phone did not work during the entire stay- some concierge personnel came in and tried fixing it, but failed and just left I reported this issue but no one said anything and just took the glass out. No compensations or fixing action taken from the hotel Staying in the hotel was the worst part of my trip this time around, PLEASE DO NOT GO HERE UNLESS YOU WANT TO RUIN YOUR DAY. Such a disappointment to Accor group hotels in general. This is definitely not acceptable level of hospitality even from a three star motel. The only thing that is good about this hotel is the location. That is it.

Great location, lovely and warm staff. Nice rooftop pool & gym. Breakfast was nice. Would be good if interior design to upgrade