Hotel a Surrey

"It was my second time staying at this hotel. There were two things I really needed to mention. First, I turned on Netflix and started watching a movie around 8:00pm but I fell asleep shortly after. Around 9pm someone started knocking on my door very loudly, which woke me up. I then heard someone outside saying, “Hey, lower the volume.” I was honestly super confused because the TV wasn’t even that loud???? and the knocking itself was louder than the TV and was what actually woke me up. I didn’t open the door because I found it creepy. After that, I called my friend, and he suggested I contact the front desk. When I called, the lady told me their housekeeper had already checked and there was nobody in the lobby anymore (which makes sense because it had happened around 20 minutes earlier). She also said other people shouldn’t be able to access guest floors without a key card. When I asked whether anyone staying beside me had complained, she said nobody was staying next to my room, and the guest next door had only just checked in. Maybe it was just someone passing by, but it was still really weird and uncomfortable. I’ve stayed in many hotels in different countries and have never experienced something like this before. The second issue was that both the internet and TV stopped working at night and were still not working the next morning when I checked out, which was really frustrating. I mentioned it during checkout, and the front desk staff simply said the whole building was having the same issue and they were trying to fix it 🥲 The good thing is they’ve now fixed the access issue, so everyone needs a key card to access their floor. The hotel itself is brand new, very quiet, and clean, which is why I chose to stay here again. Since it’s owned by Hilton, I honestly expected the staff to be a bit more professional when speaking to customers. The housekeeping staff were all super friendly though."

"The room was fine but it was not what I thought it was going to be. It is more like a hostel. The kitchen had everything you need to cook a meal. As we were there for a function in ocean park area the location was awesome."

"I love staying at this hotel, which is why I wanted to mention that my room wasn’t as clean as usual this time. There were fingerprints on the microwave and small black hairs in the bathroom when I arrived. I’m sharing this as feedback since I’ve always had great experiences otherwise."

"L'igiene è buona, la colazione è conveniente, c'è un centro fitness vicino."

"L'hotel è buono, ma il personale era estremamente poco professionale e non rifletteva gli standard di Marriott. Le regole di prenotazione sono molto rigide. Anche dopo aver soggiornato per diverse notti, l'hotel ha rifiutato di consentire qualsiasi modifica di data quando i miei piani sono cambiati. Hanno rifiutato anche di rimborsare la notte che non sono rimasto e non hanno nemmeno restituito la tassa di parcheggio, affermando che la prenotazione era prepagata. Questo è stato deludente, soprattutto perché il servizio di prenotazione di terzi ha contattato l'hotel direttamente e io ero presente al desk front, nonostante ciò, il personale ha rifiutato qualsiasi aggiustamento e ha mostrato poca volontà di aiutare. In generale, la mancanza di professionalità e flessibilità ha inciso in modo significativo sulla mia esperienza, e spero che la gestione Marriott lo riesamini, poiché non riflette le norme per le quali il marchio è noto."

"La camera d'albergo è molto spaziosa e confortevole, il letto è grande, la camera doppia è molto adatta per una famiglia di quattro persone, l'ambiente sanitario è molto buono, c'è un forno a microonde nella stanza. Parcheggio gratuito, colazione con formaggio, salsicce, uova strapazzate e bacon, succo d'arancia e succo di mela."

"Il mio soggiorno a Ramada era comodo, pulito e tranquillo. Mi è piaciuto il mio soggiorno per la notte. Il prezzo era ok."

"E la sua soddisfazione!I due proprietari hanno iniziato a aggiornare la stanza gratuita, che non aveva colazione, e si occupano di fare colazione ogni giorno secondo i miei preferiti!L'ambiente è elegante e confortevole e caldo!Il servizio è davvero la più soddisfatta di tutti i popoli dell'hotel che ho vissuto!Mi ha raccomandato molti amici! Questo sarà il posto di soggiorno fisso dopo di me!"