Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Going to start with the bad and end with the ONLY good thing….arrived at the hotel and immediately noticed that it wasn’t the safest area, stayed with my husband and 2 kids and one room smelled like cigarette which was DISGUSTING. Didn’t make a fuss nor complained…pool seemed yellow and nasty… we did not get in. Second night, found a roach.. disgusting… woke up with bites on me from probably bed bugs?? And lastly, food was good, really enjoyed the free breakfast. I obviously did not make it to my full stay. Left running. Do not recommend. Please, do not stay here. I felt bad for everyone that had to stay there, but you get what u pay for.

Room was very comfortable and quiet, but the hallway carpets smell bad and need a thorough cleaning or replacement. The buffet breakfast was marginal but adequate. There was no problem with parking. Didn’t use it but the pool appeared well maintained and clean. A small business center would be appreciated.

Short and sweet. . .file this review under "you get what you pay for". Stayed at this hotel on April 27th/28th 2025. Can't complain about the price of the room/suite ($215 for 2 nights). However, as others have noted this hotel needs a major makeover - hallway carpets are absolutely the worst we've ever seen in any kind of hotel - not sure who thought the carpet pattern looked good for any kind of public space; pool area is about as bad - pool water is not clean and the jaccuzi isn't working; breakfast was edible but that's about the only positive we can say about it (note: and the gal serving didn't crack a smile and/or good morning to a single person she was serving); outdoor lawn area looks a bit worn and the overall building just needs a fresh paint job and some nice/new landscaping. Our room was functional although the lighting in the room was the darkest we've ever encountered. TV remote in the main room was a technical challenge to try and work when scanning the channels and couldn't figure out how the heck to get a "channel guide" to pop up on the screen. On the positive side, the water pressure in the shower was excellent and the bed was nicely appointed. There are also quite a few shopping opportunities within a mile or two of the hotel off of the main highway (Walmart; Target; Dollar Tree; etc). Also saw quite a few fast food outlets. So this isn't the worst hotel we've ever stayed in but there's literally no reason for us to ever come back - despite the low room price. We will pay a bit more next time and find a hotel that offers a better experience.