Hotel in zona J.D. Gabani Pustakalay / D.B. Tejani Vanchanalay & Art Gallery & Music School, Surat

Beyond doubt this hotel has an excellent location which is just opposite the railway station of Surat but yet not the congested area. Right on the main road and very easily accessible for Rikshaws and transports. Hotel lobby is nice and the staffs are especially helpful and supportive. The only set back we felt ( maybe due to the super peak season at that time) we were given rooms on the 2nd floor ie 204 and 202 which were truly outdated and old, small and no cupboards. Very stuffy and very old dingy toilets.Tried to upgrade if they had better rooms ( which i am still not sure) but were told they were super full. So maybe we were unlucky to get the lowest grade rooms. however we managed to stay for a week. the in room dining was excellent. Hot food and super good. Truly wish they upgrade all their rooms and this will be the best place to stay otherwise.

Specially here's staff people are so friendly even also here's atmosphere is also so beautiful. Flute music is so lovely. Food is best and different different items here which is so so delicious so we would like to visit again for our business meeting and work. Thank you so much the world family.

The service at this hotel is absolutely amazing and their service is above par. They go above and beyond for their customers. Staff members like Mohit, Anjali, Lucky, Ashish, Sanjeev, Rohit, Om, Chef Bhawan, and all other members not mentioned as well, as a unit are all amazing to deal with. So much so that I extended my stay by one more day. We have special dietary requirements and they catered for everything, making us special meals every single day in a large breakfast spread. For our rooms and every single aspect they all helped us soo much. I would definitely come back and return.

L'hotel è uno dei primi cinque posti stellari a Surat. Così ha la storia. Esso mostra in pochi posti ma non più di quanto previsto con una proprietà di questa età. Il servizio è stato estremamente buono e attento. In generale, un buon posto per soggiornare a Surat.

Rooms were quite small but for 1day it’s good, neat room & bathroom we paid 2100- inr for 3pxs overall it was a good stay will come again in this budget for 3pxs

Very good stay. After takeover by spree hotels it seems that maintenance has been excellent. Staff were courteous and receptive. Mr. Jay at breakfast took care of all needs. Overall little more expenditure on maintenance would make it great deal.

The location is good, the staff is good nature d and helpful. The rooms are very small compared to other hotels of the same category. Overall it is a good one but cost wise a bit expensive for the facilities they are providing

For a one night stay, i had to change the rooms two times that makes it three rooms in a night. And i am not very particular about the details. I have stayed at street side lodges and been happy. If a hotel lives upto its own promise, its good enough for me. The thing that irked me the most is the Nonchalant attitude of the staff. I write this review to make people alert to not choose a hotel by frontal appearance alone. I was very much looking forward for this stay as the photos looked very good and OYO even said ”sanitised b4 your eyes”. After checking in, i felt, leave alone ”b4 my eyes”, they might not be sanitising it even behind my back. First, Room no-304 : 1) there was a mouse running around the room. (Could not take a video. It did not make an appearance as long as i took a video) 2) There were insects on the bed. 3) The bathroom was not cleaned (evidence- the water from the previous usage was all over the bathroom floor. The previous soap remnants in the soap dish and by the wash basin) The bathroom ceiling has a big opening, thru which u can see the internals of the building and all the plumbing connections. Cigarette smoke coming into the bathroom from somewhere (the bathroom is not facing the outer world, it is facing the floor corridor) I asked for a room change. Got a Room No - 206 1) the commode (water closet). When u flush, all that water leaks into the bathroom  instead of going into the drain plumbing system. (Mind you, this is not the fresh water from the tank of the commode. It is the water which i flushed, the dirty water) 2) paint peeling off from walls. This is not a big issue actually. But why i had to mention it ? If you are trying to portray yourself as a high class star hotel, you better start taking care of the facility, else dont bother marketing yourself as one. Again room change. Now room 208- 1) bathroom not cleaned. (Evidence- presence of a used ointment and soap remnants) One thing they do- clean the main bedroom. Do the sheets. Roll up a blanket and keep it in the closet. Throw a soap for u in the bathroom. So, if they are not even cleaning the bathroom, where does the question of SANITISING raise from, leave alone ”before my eyes” The reception staff were not wearing a mask. Even while speaking to guests. Their response when i told them about the mouse - ”none. No response” they just went on with their duty. Non-chalant behaviour. The things that showed that they did not even care to provide /clean / maintain their own facilities: a) one room did not have a bucket and a mug. I thought, some hotels do not provide. Its ok. b) the second room had both c) the third room had a bucket, did not have a mug. d) in two rooms, the hand shower wall bracket was broken. e) one room, the head shower was leaking all over the place f) Bird Droppings on the window of 304. While waiting for my dinner, I really wanted to say in the review ”food is 5 star. Very good” but alas, horrible food as well

This was my first time staying at Courtyard Marriot Surat..my go to hotel is the other Marriott in Surat…but as I couldn’t get booking…i went for Courtyard…but i must say it was pleasantly surprised with the amenities and the set-up..its a great property and my stay was made extra special by Tanushree, Satya and Shailesh…thanks guys…Courtyard would definitely be my first choice now everytime i visit Surat…cheers