Hotel in zona एक खाम्बा मस्जिद, Surat

The service at this hotel is absolutely amazing and their service is above par. They go above and beyond for their customers. Staff members like Mohit, Anjali, Lucky, Ashish, Sanjeev, Rohit, Om, Chef Bhawan, and all other members not mentioned as well, as a unit are all amazing to deal with. So much so that I extended my stay by one more day. We have special dietary requirements and they catered for everything, making us special meals every single day in a large breakfast spread. For our rooms and every single aspect they all helped us soo much. I would definitely come back and return.

話說在蘇拉特住了幾天Park Inn發現了瓶裝水的秘密后，我決定換一間更高檔的酒店，想必不會繼續跟水的不愉快。萬豪這家酒店以前叫The Gateway Hotel Athwalines，以前前一年已經轉給萬豪經營。如果說一次踩到狗屎是走運，那麼兩次踩到狗屎絕對是倒霉。未曾想，這個酒店的瓶裝水跟Park Inn是採購的同一家公司，而且同樣是用回收瓶罐的水。我沒有低估印度人民的友善，但確實是高估了印度資本家的誠實。這個衛生的一分不是給房間的，是給這個飲用水的。但是能怎麼辦，投訴了經理也是敷衍下。所以如果攜程不能如實呈現真實評論那就是為虎作倀了。

The room service is very excellent and Mr. Hitesh Thakur is very polite in service and also patient in many aspect. House keeping team all the staff Dilip Santhosh and Hitesh excellent in service all team. And Ginger hotel surat people like house keeping, kitchen, reception and restaurant all are very excellent

Hotel buono vicino all'aeroporto e a Sachin Gidc. Ho scelto questo per una facile commutazione. Le camere sono pulite e spaziose. Grande comfort. Buona cena e personale amichevole. Sai Ballamudi dalla ricezione è stato così supportante nel fornire informazioni e ampliare il supporto. La cera in cima è la camminata verso l'università adiacente. Buona e rinfrescante passeggiata mattina. Vedi foto.

Very good stay. After takeover by spree hotels it seems that maintenance has been excellent. Staff were courteous and receptive. Mr. Jay at breakfast took care of all needs. Overall little more expenditure on maintenance would make it great deal.

For a one night stay, i had to change the rooms two times that makes it three rooms in a night. And i am not very particular about the details. I have stayed at street side lodges and been happy. If a hotel lives upto its own promise, its good enough for me. The thing that irked me the most is the Nonchalant attitude of the staff. I write this review to make people alert to not choose a hotel by frontal appearance alone. I was very much looking forward for this stay as the photos looked very good and OYO even said ”sanitised b4 your eyes”. After checking in, i felt, leave alone ”b4 my eyes”, they might not be sanitising it even behind my back. First, Room no-304 : 1) there was a mouse running around the room. (Could not take a video. It did not make an appearance as long as i took a video) 2) There were insects on the bed. 3) The bathroom was not cleaned (evidence- the water from the previous usage was all over the bathroom floor. The previous soap remnants in the soap dish and by the wash basin) The bathroom ceiling has a big opening, thru which u can see the internals of the building and all the plumbing connections. Cigarette smoke coming into the bathroom from somewhere (the bathroom is not facing the outer world, it is facing the floor corridor) I asked for a room change. Got a Room No - 206 1) the commode (water closet). When u flush, all that water leaks into the bathroom  instead of going into the drain plumbing system. (Mind you, this is not the fresh water from the tank of the commode. It is the water which i flushed, the dirty water) 2) paint peeling off from walls. This is not a big issue actually. But why i had to mention it ? If you are trying to portray yourself as a high class star hotel, you better start taking care of the facility, else dont bother marketing yourself as one. Again room change. Now room 208- 1) bathroom not cleaned. (Evidence- presence of a used ointment and soap remnants) One thing they do- clean the main bedroom. Do the sheets. Roll up a blanket and keep it in the closet. Throw a soap for u in the bathroom. So, if they are not even cleaning the bathroom, where does the question of SANITISING raise from, leave alone ”before my eyes” The reception staff were not wearing a mask. Even while speaking to guests. Their response when i told them about the mouse - ”none. No response” they just went on with their duty. Non-chalant behaviour. The things that showed that they did not even care to provide /clean / maintain their own facilities: a) one room did not have a bucket and a mug. I thought, some hotels do not provide. Its ok. b) the second room had both c) the third room had a bucket, did not have a mug. d) in two rooms, the hand shower wall bracket was broken. e) one room, the head shower was leaking all over the place f) Bird Droppings on the window of 304. While waiting for my dinner, I really wanted to say in the review ”food is 5 star. Very good” but alas, horrible food as well