Ibis Surabaya City Center

Recensioni su Ibis Surabaya City Center

Ibis Surabaya City Center

Jl. Basuki Rahmat No.94 96, Embong Kaliasin, Kec. Genteng, Surabaya, East Java, 60271, IndonesiaDettagli hotel
Ibis Surabaya City Center
Ibis Surabaya City CenterIbis Surabaya City CenterIbis Surabaya City Center
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1 notte

Recensioni degli ospiti

4.2/5
Molto buono
192 recensione
Recensioni verificate
Ubicazione4.3
Strutture e servizi4.0
Servizio4.3
Pulizia4.2
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Tutte le recensioni(192)
Recensioni positive(186)
Recensioni con foto/video(62)
Soggiorno meraviglioso!(38)
Proprietario simpatico(27)
Ottima colazione(13)
Posizione centrale(10)
Ottimo rapporto qualità-prezzo(8)
Comodo per lo shopping(8)
Ambiente di classe(5)
Troppo rumore(4)
Recensioni negative(6)
Utente anonimo
Camera Standard matrimoniale - non fumatori
Soggiorno: Jun 2024
Lavoro
32 recensione
4.5/5
Ottimo
Pubblicata: Jun 22, 2024
All good. straight forward hotel and nothing to fault at this price range all ok .good for simple stays
Traduci
Risposta dalla struttura: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Madsaje
Camera Standard matrimoniale - non fumatori
Soggiorno: Oct 2024
Lavoro
41 recensione
4.0/5
Molto buono
Pubblicata: Nov 10, 2024
Location is hear to mall which is very nice. Sadly there is a dancing club behind of it and tge sound is very disturbing.
Traduci
Risposta dalla struttura: Dear Madsaje, Warmest Greeting from Ibis Surabaya City Center. Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. Once again, we are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Stay safe and keep Healthy.Sincerely, Ngurah Sedana General Manager
Woaixingqiwu
Camera Standard matrimoniale - non fumatori
Soggiorno: Mar 2024
Lavoro
76 recensione
3.5/5
Pubblicata: Mar 15, 2024
The hotel location is city center, very convenient for travelers. Service is good and warm, they are very kind and patient. Wish Surabaya prosperous and become better 💪💪
Traduci
Risposta dalla struttura: Dear Woaixingqiwu,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager
Ganes Arumugam
Camera Standard matrimoniale - non fumatori
Soggiorno: Aug 2024
Solo
7 recensione
5.0/5
Eccezionale
Pubblicata: Aug 12, 2024
"This hotel is very convenient for all types of travelers. It's also spacious, making it ideal for family trips. I loved the bed and pillow, which were very comfortable to sleep on. The mall is just a short walk away, less than 10 minutes, and there are street food options nearby. The service by the staff is awesome—friendly and helpful. I will definitely visit this hotel again on my next trip."
Traduci
Risposta dalla struttura: Dear Ganes Arumugum,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Utente ospite
Camera Standard matrimoniale - non fumatori
Soggiorno: Aug 2024
Solo
4 recensione
3.7/5
Pubblicata: Aug 11, 2024
Ibis Surabaya is a centrally located hotel in the city centre. The overall service was good. The breakfast was good too. Overall it was a pleasant stay in this hotel for me.
Traduci
Risposta dalla struttura: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
J T H Lee
Camera Standard matrimoniale - non fumatori
Soggiorno: Jul 2024
Lavoro
5 recensione
2.5/5
Pubblicata: Aug 2, 2024
Unlike other IBIS hotels in Asia, the IBIS Surabaya City Center Hotel needs to be renovated. The guest rooms are old and poorly maintained, and the bathrooms need deep cleaning.
Traduci
Risposta dalla struttura: Dear J T H Lee,Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ngurah SedanaGeneral Manager
Herry Irwan
Camera Standard con 2 letti singoli - non fumatori
Soggiorno: Sep 2024
Lavoro
9 recensione
4.2/5
Molto buono
Pubblicata: Sep 23, 2024
Good location, near Tunjungan Plaza. So many delicious food around hotel.
Traduci
Risposta dalla struttura: Dear Herry Irwan,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Utente ospite
Camera Standard con 2 letti singoli - non fumatori
Soggiorno: Sep 2024
Viaggio con amici
2 recensione
2.0/5
Pubblicata: Sep 29, 2024
Dirty, room facilities bad, all amenities need to ask Not recommended
Traduci
Risposta dalla struttura: Dear Valuable Guest,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager
nana
Camera Standard matrimoniale - non fumatori
Soggiorno: Nov 2023
Solo
16 recensione
3.5/5
Pubblicata: Nov 24, 2023
Great location because near from surabaya city center. Breakfast menu was okay even it didn't have much choice but the taste was quite tasty. Small room, little bit noisy but clean and good view.
Traduci
Risposta dalla struttura: Dear nana,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
AbadiSpurs
Camera Standard matrimoniale - non fumatori
Soggiorno: Oct 2023
Lavoro
17 recensione
5.0/5
Eccezionale
Pubblicata: Oct 14, 2023
I stayed at Ibis Surabaya City Center one night before my flight to KUL. The stay was okay , the staff was professional and the breakfast was acceptable.
Traduci
Risposta dalla struttura: Dear AbadiSpurs,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Rifky Dora
Camera Standard matrimoniale - non fumatori
Soggiorno: Apr 2024
Famiglia
3 recensione
4.2/5
Molto buono
Pubblicata: Apr 18, 2024
Staying at the Ibis Surabaya hotel was quite satisfying. The location is very strategic, close to Tunjungan Plaza Surabaya, and local food can be found behind the Ibis hotel within walking distance. The facilities are adequate, although they are single units even for two occupants. Unfortunately, there is no elevator from the car park, making it quite difficult if you have a lot of luggage to carry from the car. The food served is delicious and varied, with good service, and uniquely, there is a playground for elementary school-aged children.
Traduci
Risposta dalla struttura: Dear Rifky Dora,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Utente anonimo
Camera Standard con 2 letti singoli - non fumatori
Soggiorno: Nov 2023
Lavoro
5 recensione
4.7/5
Fantastico
Pubblicata: Nov 27, 2023
The room is Cozy and very convenience. I will be back stay again.
Traduci
Risposta dalla struttura: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
黄姐姐
Camera Standard matrimoniale - non fumatori
Soggiorno: Sep 2023
Lavoro
18 recensione
4.0/5
Molto buono
Pubblicata: Sep 9, 2023
Reasonable hotel. Within walking distance to Tunjungan Plaza and located right next to a 24 hour convenience store. Room is fairly equipped and clean. Comfortable stay. However towel looks very tired, time to change them. Cleanliness can be improved too!
Traduci
Risposta dalla struttura: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments regarding towel conditions with our housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
dayinmylifesg
Camera Standard matrimoniale - non fumatori
Soggiorno: Aug 2023
Lavoro
2 recensione
5.0/5
Eccezionale
Pubblicata: Aug 4, 2023
No frills experience, value for money in a strategic location. Has all required amenities as expected from the ibis brand, walkable 5-10 mins to tunjungan plaza and 24h convenience store right beside
Traduci
Risposta dalla struttura: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager
Atikah 79
Camera Standard con 2 letti singoli - non fumatori
Soggiorno: Jun 2023
Lavoro
2 recensione
3.2/5
Pubblicata: Jun 25, 2023
Room OK, Cleanliness -OK, Staff -good attitude Amenities -need ask to caunter. Except towel bit smelly
Traduci
Risposta dalla struttura: Dear Atikah79,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Stay Safe & Keep HealthySincerely,Ngurah SedanaGeneral Manager