Holiday Inn Express & Suites Scott-Lafayette West

Scott We’ve visited this location on a few occasions, but this impromptu overnight stay was a bit different. I was put off by the check-in process—there were two individuals at the front desk, yet only one seemed to be assisting guests. I waited quite a while as the person ahead of me was being helped. Interestingly, I was the only one asked to complete a vehicle registration form. On the morning of check-out, we loaded the truck with everything except a toy and a few cold items. This was just a few minutes before 10 a.m. When we returned shortly after to grab the remaining items, we were surprised to find the room completely empty. I immediately alerted the manager that I had not returned the key card or officially checked out. To my dismay, the manager informed me that housekeeping had already cleared the room. The items we left behind were nowhere to be found. I was shocked and frustrated, especially considering it hadn’t even hit the official check-out time yet, and we had clearly not turned in the key or indicated we were done with the room. Perishable items and a toy were discarded solely because someone was in a hurry.

it was cool. I liked everything about it. it was easy to get to. nice big room. comfy beds

When I check in the staff was very friendly, I liked the breakfast options and the restaurant's were conveniently close by.