We had a GREAT manager and staff and they were very apologetic for all of our issues over our 3 night stay... 1. The key fob was broken in our(1st) 1st floor room. After the front desk, having to let us in 4 times and me having to go to the front dest for new rolm keys 5 times, that is clear out of our room the second night and moved us to a third floor room even further away from the swimming pool (our only request was to the pool). After we got situated into our room, we continued to have issues over the remainder of our stay. We were not alone as I personally witnessed to other families coming to the front desk with the same issue. 2. The breakfast was honestly pretty depressing. One of my 12 year old boys ate a cutie orange for breakfast while the other grabbed a cup of orange juice. I grabbed a small yogurt and a cup of very watered down coffee. They offered cuties, unripe, bananas, premade small omelettes (not appealing), tater tots, two flavors of yogurt and tiny little cups of canned fruit. 3. AMAZING happy hour appetizers we're amazing, to me at least. There was this yummy chicken dish, taquitos, homemade guacamole by the chef himself, Watermelon, bottles of water and cans of soda that you can purchase for $3 dollars. We stumbled upon this, not knowing it even existed. We are pretty happy about this!! 4. The swimming pool was our biggest reason for this hotel. I even called to confirm that it was a nice pool that was definitely heated. I wish they would've disclosed that the pool goes from 3 1/2 to 4 feet (at its deepest). Also, the pool was cold. no just pulled was heated to 84°. It was 90° outside and at 4 PM. The pool was cold... 5. The rooms were average maybe a little smaller than 300 ft.²? The beds were comfortable. Bathrooms were average with showers only. 6. Do not get room 301 on the third floor. Do not get any room that is adjacent to the elevators. I was woken up continuously throughout the night of carts, hitting the walls in the elevator, which is adjacent to my hotel room wall. 7. Cockroaches.... I was sitting on the edge of the hot tub with my feet in and yes, a cockroach cleansed on my leg. Course, I jumped up and after that we saw way too many of them running around on the floors near the hot tub and swimming pool. They were underneath the chairs lounge chairs. Did not see them as much during the day as when we went to the hot tub at 8:30 PM.. I guess they like to come out at night?? Anyway I brought a video to the front desk where I was told that they were aware of this and had just recently sprayed for them. we all know that these like 3 inch cockroaches need a place to live as well, I would just prefer that it was not near me or my immediate surroundings.. the front desk and manager were very apologetic and sympathetic to my feelings to this. Fast-forward to the following morning ... I was at Six Flags with my boys and got a phone call from the front desk supervisor telling me that they were comping my whol
Eccellente
83 Recensioni