Utente ospite
2 luglio 2024
This should have been an easy positive review to write - the rooms, bar, pool areas are all excellent, well maintained with enthusiastic staff. There are 3 areas where the hotel does fall down..the Management, Food and Wellness Centre. In order of escalation; Firstly, the food - fantastic variety with some great tasting options however always stone cold, probably cooked on a Monday and wheeled out each day with no care given to its consumption. Secondly, the wellness centre - the gym area is adequate for a light session when away, however the spa is in disrepair. Only the Jacuuzi was functional (2 of the 10 jets) but the real kicker was the algae happily growing in and around it, adds a bit of green to the plain decor! Finally, the management - reasonably efficient at process but utterly useless at customer service, favourably nicked Captain B"@#>face" for the constant scowl and lack of positivity to any guest frequenting the establishment. The hotel has potential but suffers from poor leadership. If they were to address the areas listed, this review could have easily been a 5*!!
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