Cascadas Family Resort

Отличное место для отдыха с детьми, много бассейнов, много зон активностей, большая территория для прогулок, внимательный и любезный персонал!

This hotel is absolutely lovely, I was panicking from reading some of the negative reviews before we arrived. I needn’t have worried. Friendly, helpful staff - yes, they are a little different to Brits culturally but I didn’t experience any rudeness or negativity. The pools are fab and the grounds are beautiful and well kept. We had a 2 bed apartment in block 13 and it was great, clean and spacious. My only gripe would be that cleaners only came in once during our 7 night stay, I’m guessing it’s due to the size of the place and the number of apartment blocks they probably don’t have enough cleaners. I wasn’t going to moan about this, it was perfectly fine for a week. We took a water taxi to Nessebar one afternoon and also walked to Sveti Vlas one afternoon/evening. Ate in some fab restaurants and all along the front is lovely for atmosphere, bars and shopping. We would definitely return 😎

Disgusting attitude at the reception, they speak arrogantly as if you are to blame for their mistakes. During our three days of stay they called us three times to move our car - first we were parked in someone else's parking spot, because ours was taken and they told us to park in a free one, then we were in the wrong parking lot, and the chip clearly said parking "lot D, space 15", and the receptionist rudely told us, "Well, you're in parking lot C" and took a marker to correct the letter on the chip. Then we went to this parking lot and our spot was taken again and we parked in the next one. When we were leaving the next day, we found a note asking us to park in our spot. On top of that, the parking cost 20 leva per day, which for a room that cost several thousand leva, not being able to secure a free parking spot is already a shame. The breakfast wasn't bad, some things were even tasty, but you will be lucky if you find clean kitchen utensils to eat them with, because these people clearly haven't heard of washing dishes. And if someone accidentally gets sick and has to stay in the hotel room, you should know that it is explicitly not allowed to take food from breakfast in the rooms. Even though we explained the situation to them, they didn't let us leave, which I would have been fine on its own, but they didn't allow us yo return to our tables and made us throw our food in the trash bin. They acted exceptionally rude, and we were severely disappointed with their attitude towards us. And if you need to use Wi-Fi or call someone, don't bother, because it will be a miracle if you could even find a signal in this "fancy" resort. I don't know how arrogant a person has to be to demand so much money for someone to stay in such a miserable place. I definitely DO NOT recommend!!!

This hotel is really stunning & has so much to offer. Unfortunately its staff are really doing it an injustice. The room was not cleaned for 4 - 5 days after we arrived. We had to contact them twice. We also had an issue with a wasps nest on the balcony & my husband was stung. They came and sprayed something but it didnt really help. The dark haired girl in the shop is the rudest person i've ever met not just to me but to everyone. She is huffing, rolling eyes & should not work with people. I encountered her several times and dreaded to see her working. The restaurant staff were also very rude. We ate out because of this. Everyone else we met outside the hotel was lovely. I feel this hotel has huge potential but its staff let it down. I won't be returning !!

We had not good experience with housekeeping. During 10 days cleaned just 2 times our rooms. Dirty towels, full bins, no toilet paper, sand on the floor. 4 days no servis. I went to the reception complaining . They said we had clean servis but we not. Restaurant italian for great food and staff amazing.

One of the best hotels me and my family have ever stayed in. Rooms are spacious and very clean, cleaners came in every day to give us fresh towels. We stayed in block 16 and it was such a good location for the on site supermarket and coffee shop. Pool areas were lovely and clean, and there is absolutely no rush for sun beds as we got multiple sun beds for our family at any time of day the whole 7 days we were here. Italian restaurant on site was great service and great food, only negative comment is that there was no kids menu. The only negative thing I can think of to say about this hotel is that it’s a little far back and a good 15/20 minute walk down to the beach front (we didnt mind the walk as we got our steps in every day) Overall we really enjoyed our stay and would definitely return and recommend this beautiful hotel to everyone.