Galeon Residence & Spa

CONS-- Arrival was after dark. Should have been side sea view room ( SEE PHOTO ). When pointed out to reception next morning, the reception manager said it was the correct room. Eventually the manager,who was a rude argumentative, and not customer focused lady, offered compensation. Why offer compensation if it was the correct room? Breakfast was a very poor selection. Hot food was cold. (SEE PHOTOS). Bedding - duvet and pillow quality was ONE STAR. PROS-- Other than Reception Manager Lady, who was awful, the other staff were excellent. They should all find another hotel to work in.

Can not recommend this hotel and area enough. Staff were attentive and friendly. Food in the restaurant lovely, tasty and so cheap! Room was amazing, had a large balcony overlooking the pool. Situated within walking distance of everything you could want. Absolutely can not wait to return.

The food was excellent. The service is definitely on the level, the waiters are very nice and polite. The price matches the quality for sure. I had never eaten such a dessert, it was very nice. I will be back for sure!

A beautiful hotel, immaculately clean, spacious room/apartment and a choice of indoor and outdoor pools to swim in. The breakfast was so varied, something for everyone. Reception staff were lovely, especially Tori who was exceptional; she was so welcoming, friendly, informative and always smiling. We would definitely recommend this hotel, thank you Galeon.

If you want to start your summer with problems and having to take care of everything this is the place. I strongly advise prospective guests to explore other options in the vicinity, before settling on Galeon Hotel, as there are numerous places around with similar price tag that deliver a significantly more enjoyable and satisfying experience. Galeon is NOT a 5 star hotel. Not even 3. From the moment I arrived, I was met with series of disappointments that overshadowed any positive aspects of the hotel. Below I have described everything in details, as it was shared at reception before. But they are “very busy” there and can't do much. About the parking: (0/5 stars) 1. Everywhere from the hotel they wrote that you cannot make a reservation for the parking lot. I was surprisingly asked when I arrived if I was one of the two people who had reserved a seat in front of the hotel. Think if you know someone from the hotel, I think that's the secret. And, come with a car that costs more than 200K, otherwise better by train. 2. After I asked to unload the luggage, before moving the car (they create such a stress because of this) for which the bellman helped me, I asked where to leave the car. I was told to wait 5 minutes for the Shuttle to come and escort me to the parking lot and take me back to the hotel. While waiting for the “shuttle” to come outside I was told there would be a 15 minute delay. I asked them if they could drive my car and they said they had to call two people and it would have been more difficult. The 15 minutes turned into an hour, then the Shuttle came. A very nervous man in a 20-year-old Audi came and escorted us very furiously to the parking lot. And then it just disappeared…. They called him and he said he had a lot of work and couldn't drive us back. We were just left in some parking lot, in the evening. We walked by foot, thank goodness there is a GPS to navigate. 3. The parking lot is full of dog excrement. Be careful, especially if you are wearing formal shoes. You can then use the shoe shine machine at the hotel, which hasn't been cleaned since at least the last century. 4. Don’t forget anything in the car, you have 10 minutes walking + 10 minutes back, to take your belongings. About the room: (1/5 stars) 1. Definitely not the square footage that is described. People are leaving their belongings outside the room, in order to fit in. 2. The air conditioner (rather, it’s remote) sometimes works, sometimes it resets to factory settings. Randomly. It takes 2-5 minutes to turn it on or off. 3. The bed is a good size, but the duvets are a maximum of 120 centimeters. This is not a duvet cover for two. I asked at the reception for an additional one, it didn't come. Travel hack: Rotate the blanket 90 degree, to be able to fit 2 persons. 4. The cleaning women are very nice and helpful (+1), ask them for extra towels because the hotel management relies on you using the sun during your stay. 5. One of the toothbrushes that t

On appearance this hotel looks lovely but looks can be deceiving, on our arrival this hotel had only been open a week for the summer season, we was greeted with friendly staff & given information about the spa & time for breakfast. When we entered our room it seemed nice with a separate bedroom which had quite a large comfortable bed although low to the floor. A living space again with a comfortable L shaped sofa. The curtains was very dirty & hanging off the track. The bathroom has a water boiler & if you don’t switch it on you’ve got no hot water. The shower had nowhere to store your toiletries so had to keep them on the floor. Some days we had towels removed & not replaced. The outside pool area was tidy however the sun loungers were very uncomfortable and at 10am they play a radio station through various speakers quite loud around the pool, not very relaxing. The breakfast at this hotel is awful, the food is very limited & not hot, I found this a food safety issue. One morning they ran out of bread! A lot of staff in the restaurant doing nothing but chatting with each other. I really can’t believe that this has a 5* rating.

I went on a lads holiday, 6 of us in total , the hotel was gorgeous, reception staff was very nice , one man who was the bell boy and also bar man he was very friendly. The waiting staff on the other hand was not as friendly. All in all a great hotel and would come again.

We stayed here for one week in mid July as our first time in Bulgaria. The hotel was clean, modern & the rooms were big (only downside is bed was on the smaller side/ slightly uncomfortable mattress). Breakfast was okay, but lunch and dinner was excellent and one of the best restaurants in the area. Spa facilities were great inc sauna, steam room and indoor pool. Would also highly recommend a back massage at around £20/30 min. Location was excellent if you want to be in between both Sunny Beach/ Nessabar with a mini train service on the doorstep to both. Also good public transport available just across the road. In addition, hotel was right by the beach.

Well here we are again at the Galeon and I thought it couldn’t get better but it has the breakfast menu and layout has changed an d it is 100 times better a perfect start to the day cooked ( runny but not gooey ) eggs. Lean bacon English. Beans 😄 everything you could wish for and more apart from cold milk which we ask for each day and they give no problem. Staff are fab reception very efficient I don’t know why people hid things for later in bags because if you want a piece of fruit it’s not a prob to just take it We have rebooked for next year while we are here We are in room 510 and my only change would be put a hanging rail in bottom wardrobe as top one is beyond reach for anyone ! Fabulous place keep it up