Hotel Klisura

Never, ever, never .....!!!!! After trying to check in at the "hotel" reception despite the check-in time, I was directed to the "waiting room" by a rude, malicious "lady" who probably confused the work area with the kitchen. After an hour of waiting, the "lady" decided that she would not give me a room and would not refund my money because, in her opinion, I was DRUNK..... I had an overnight trip to Bulgaria. I have been to many places in the world, but I have never encountered such rudeness and arrogance. I will add that I had to find another hotel, pay again... and there I no longer looked drunk...!!!

The Good Location is ideal, 10 min walk to the beach and bars and restaurants even closer. Maybe 15/20 min walk to Viking Bar/Palm Beach. Air con and fridge in room no extra fee. The Bad The white bread had mould on it one morning. We found a lizard, ALIVE, in our room one evening!! WiFi doesn't work in room and barely in reception. The Ugly Where do I start, the hotel is ran by a dictator manager who never properly welcomed us on arrival and only sarcastic comments during our one week stay. We requested fresh towels from her and was denied, stating it was not a 5* hotel! Luckily for us the cleaning staff are very helpful and provided us with fresh towels the next day! On departing from the hotel there was a towel kindly sitting next to our suitcases, a nice sick joke by the female manager, doesn't have anything better to do clearly! We made it down for breakfast 3 out of 7 mornings, we are on holiday and want a lie in! On the last day we made sandwiches for travelling home and was told by the manager it is not possible to take food away from the breakfast, we did however as it is not stated anywhere in writing that you cannot! Lastly, we booked through Love Holidays and used the shuttle transfer, we checked the collection time online, however was later told the hotel had been informed to advise guests this particular service had incorrect collection times. The so called manager took pleasure in informing us we missed our transfer when we arrived back from our day out 1.5 hours before the due collection time. I called the shuttle service and they informed me they will refund the taxi cost, the manager avoided helping us arranging a taxi to the airport, acting busy not actually doing anything and speaking in foreign! We had to find a taxi quickly and kindly the Karlovo Hotel next door assisted with this! Choose wisely!

First visit to Bulgaria, staying at Diamond hotel crap we found this gem, lovely people friendly always a smile Stan & Jessica, (waitress) was lovely we ate here a couple of time highly recommended beef dinner, WE WILL BE BACK XXX

Just back from a family holiday here. The hotel is in a great location, close to the beach and plenty of fantastic restaurants nearly. Although you can't go far wrong with stan's bar in the hotel grounds, every meal we had there was fantastic and great vale for money. Plenty to choose from for breakfast and the owners are very friendly any previous comments about the owners not being friendly must just be a language barrier as we found both stan and his wife to be very welcoming. A nice small hotel which meant no real issues getting a sunbed. All in all a fantastic holiday and we have already booked the same hotel for next year.

Very friendly and welcoming. Bed and breakfast. Run by husband and wife, Stan mainly runs the pub/restaurant. They both go out of their way to help as well as any problem arises. Stan, wife & staff are in excellent. Room's are very big.