Hotel Neptun Beach

The entertainment team really made our family holiday amazing, Gerri, Boris, Max, Titi & Krista are the best entertainers. They’ve offer a wide selection of activities, I loved the shuffle board & darts, kids loved the kids club where Titi & Krista kept them entertained. The hotel is extremely clean & staff are so nice. Shout out to the staff at the pool bar they are great, I loved the 2girls & man who served sandwiches & ice cream. The hotel is ideal for families rooms are spacious & cleaned daily.

We been spending our most precious weeks of the year in this hotel since about 20 yrs. In the years, when LTI run it we fell in love with it and Sunny Beach. After Sentido took over, we were a bit sceptical (anything new is at first something frightening). But the positive aspects came soon. Every year something has improved. The Neptun Beach feeling is still there and even better. What is amazing, this is all done with almost the same staff. From the hotelmanagement, the faboulous guys/gals in the service, the cleaners and the customerrelation guys/gals, every year we see a lot of familiar faces. And if employees stay season over season at one place, the company must do something right. Also the interaction between the colleagues is remarkable. For instance, every time before the restaurant opens, the manager on duty speaks to the whole crew and encurrages them. I have not met one employee moody or unwilling to serve over the years. And if one considers the tough job they do over 5+ month with partually (50%) horrible guests, who think they owe the place for that little money they pay (not the hotels fault), it this is outstanding. One other thing is the sustanibility of this hotel, especially in the restaurant. If you have for instance lamb-roast one evening, you have lamb-stew the next day and lamb-soup the day after. Of course amongst a lot of other delicious offers. Sometimes I see people bickering about the food. There are offers for everyone nearly 24/7 on display. And a lot of possibilities to spice it up. I am a Gourmet and gained 6# in 2 weeks. Questions? Thanks to Mr. Genov and everyone caring for us for a (again!!!) wonderfull time in this well run, clean and pleasant hotel with extremly delicate food. We are anxious to come back. Kind regards

Hotel is very good, right next to the wide beach, clean and spacious rooms, food is very nice. Special thanks for all animation team - young people, who conduct activities with real enthusiasm, and for Mr Alex from reception service.

Fabulous hotel. Food, cleanliness and staff in the hotel. Shout out to Olya in the dining area, always a lovely smile. Just one little moan- would be nice if the staff in the pool bar were a little more friendly 😊

Excellent!!! Very good location. Straight on a beach. Very clean! Very good staff. Food is amazing. Really recommend this hotel. Rooms are nice and spacious. After one week here can't fail this hotel. Luckily we still have one more week to go. Definitely coming back. A lots of sunbeds on a beach. Always enough to everyone. We had trip true JET2 and our rep Sandra was really good and helpful. Thank you And big thank you to all NEPTUN staff for amazing holiday.

A very clean & well kept hotel . We had a room in the annex was a very spacious room it was cleaned every day to a very good standard the only trouble was the noise at night very loud from the fair rides etc until midnight but I do think this was mainly in annex. Didn’t really go much on the entertainment not our thing but each to there own . Food was really good something for everyone. Beach just over the road pool was very cold plenty of sun beds. Nessabar very nice to visit by train,bus or taxi . Like in previous reviews this is predominantly a German hotel but overall we had a nice stay . The staff were very good & hats off too them in how clean it was .