Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

Amazing place as always.  The staff were lovely and service exceptional

The best hotel I have ever stayed in!! We have had the most amazing time. We stayed for 2 weeks. On arrival we were greeted at reception, checked in and had our luggage taken upstairs to the 5th floor for us. The staff have all been extremely helpful and polite. If we needed to ask a question such as where is the bus stop or the free bus to the aqua park they were more than happy to help and even allowed us to take a picture of the bus routes. The food was perfect, plenty to choose from. They also do an Italian night, Asian night and Balkan night each week. I would like to say a massive thank you to the entertainment staff Ventsi, Kristi and Eli who since day one have made us feel so welcome. They all have gone above and beyond to keep us entertained throughout the day and evening. This includes playing darts, aqua aerobics, shuffleboard and boccia. This then follows with evening entertainment. We even went to dreams which I believe is the sister hotel and watched all the entertainment staff do their own show which was amazing and added a personal touch! There English is amazing and they also spoke 3 different languages fluently to make everyone feel welcome. I can 100% say that they are an asset to this hotel and our experience wouldn’t have been the same without them. The room was amazing! Super clean and the bed was so comfy! We had our room cleaned every day, the cleaning staff were very friendly and we felt super safe allowing them into our room when we were at the pool. The room comes with a safe which you set your own code which is very reassuring. The waitresses and waiters were also extremely helpful. They even got to know our drinks so we didn’t have to ask and refilled them without waiting. Super fast service!

This Hotel is generally very good and met most of my expectations. It is very clean and the staff are very helpful. The pool and outside area is lovely and the beach is ok although very shelly. The is a small problem with seagulls divebombing the outside areas of the restuarant and the staff seem to be quick to shoo them away and clean up after them. The food is good in the general restaurant with a great selection of hot and cold food and desserts available. Be careful where you sit if you are non smokers because despite signage the guests smoke wherever they like! We booked for the Portofino restaurent but wasn't any better or worse than the food which is served for everyone, so nothing special. The Preferred Option isn't really worth paying for because there isn't a wrist band system in operation and the staff don't ask therefore treating everyone equally. The Preferred Club Lounge wasn't being used much because the service is so good generally that it wasn't needed. It might be used more in peak season when the staff are under more pressure but we found that if anything, the Hotel is overstaffed. Lift service is adequate if all 4 lifts are in operation but if not there can be lengthy waits. We had a lovely massage to start the holiday and it was reasonably priced too. We walked up the beach to the left which was lovely and then into Sunny Beach resort center once which was not for us so we stayed in our luxury hotel! Our stay was for 7 nights which was plenty! We had flight delays leaving and returning which apparently is to be expected and the airport and Duty Free area is very small! The Bulgarians like you to attempt their language so it was nice to see their appreciation when we used Blagodayra which is thank you (some use Merci but it is not as nice).