Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

Amazing place as always.  The staff were lovely and service exceptional

We are currently holidaying at Secrets Sunny Beach, travelling with Jet2 and have been here for six nights so far. First impressions are of a clean, modern, efficient, well-kept establishment. We opted to pay extra for the Privilege Package which supposedly gives you a number of benefits. Really, don’t bother, it’s so not worth it. All you get is a bag with two orange towels that you can’t keep. The Privilege areas are just the same as everywhere else. There are cabanas but there are no mattresses so you lie on uncomfortable wooden slats. You get access to the Privilege lobby. A dark place with drinks and snacks, that you can get elsewhere in the hotel. All the rooms in the hotel face the sea, so no matter which floor you are on, you will get a great sea-view. The rooms are great. Spacious, huge beds, loads of pillows, seating area, walk-in shower and a large balcony area. The mini bar is replenished every day with soft drinks and a couple of cans of beer. We found ourselves on the 13th floor. Great views, but the downside is trying to get back down to civilisation. The lifts have obviously been programmed for maximum efficiency. Unfortunately, this means at busy times you can wait up to ten minutes to get a lift. The pools are great and well-kept, but we encountered a brand new phenomenon to us. There are plenty of sun beds and parasols, but there is a severe scarcity of the pins needed to keep the parasols open. A few still have the pins attached but you have to do a search to find these. Otherwise, no luck. Reception advised us to ask at the pool, but they didn’t have any. So if you value not getting sun-burned, maybe you have to stay in the shade of the upper terrace (which is very nice). A better solution would be to supply pins to keep the parasols open. Surely this isn’t going to break the budget. Our biggest issue is dining. What a stress-fest. At breakfast, just getting a coffee is an ordeal. There is one coffee machine which usually has a queue of about ten people waiting. It takes about a minute for the machine to make a cup, so it’s usually a ten minute wait just to get a coffee. For goodness sake, in most hotels, it’s one of the first and most basic things that’s offered to you as you sit down. Not here. No one offers anything as you sit down. Lunch and dinner are no better. It really is a mob scene. I have no idea how unpleasant it will be here when the hotel is busy as it’s chaos just now, during this quieter period. Oh, if you want a drink with your meal, cross your fingers. Today was the first time we were served a drink. Since we arrived, lunch or evening meal, no one has offered a drink. After waiting twenty minutes, if you try to serve yourself in the restaurant, you are told this is not allowed. We have taken to going to the lobby bar beforehand to get a glass of wine to enjoy with our meal. It saves the unpleasantness. On speaking to reception I was advised to speak to the restaurant and pool staff, who are v

I highly recommend this hotel. There are plenty of sunbeds available around the pools and on the beach. The food buffet is excellent, offering a wide variety of choices. You can enjoy seafood such as shark, bass, and trout, as well as meats like chicken, veal, and beef, along with pizzas and vegetarian options. The drinks and cocktails are good as well, premium spirits Tanqueray gin or Smirnoff vodka. Etc. There are also two local beers on tap that are very nice. The entertainment could use some improvement, as it starts at 21:30. The main *****, Flower Street, is a 35-minute walk along the sea front promenade, where you'll find shops and bars long the way. Some bars even feature tribute bands performing in the evenings.