Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

Amazing place as always.  The staff were lovely and service exceptional

Positives first Quick check in Hotel , beach and rooms clean. Don't know if we just had a bad week or reviews are fixed but, No information about menus, reception phone number or what you are entitled to with the preferred club. We got to hotel just after 21.30 so went to restaurant and it's closes at 21.30. Asked reception where we could get something to eat as been travelling all day. Reception said Coco cafe did snacks. Went to Coco cafe and all they had were sandwiches didn't look very nice but was starving. Sandwich bread was like eating sand and cakes would sink if put in water. Main restaurant choice of food is limited, 10 options but 4 are repeated top and bottom and 2 either Bulgarian food and a meat of some sorts. Food in restaurants is warm never hot. Usually struggle one day to find something to eat here only managed to eat decent once. Went to Oceana al la carte and soup was ok but 3 prawns and a blob of mash then tiny square of cake for desert. Ended up going to main restaurant for something else to eat. This hotel has the smallest selection of desert I've I ever encountered. Badly organised restaurant had one day it rained and everybody decided to go to the restaurant and sit inside at same time. The restaurant manager should have like other hotels kept people at the desk whilst he was stood doing nothing and got restaurant staff to let him know when tablets became available rather than loads of people walking around . Restaurant staff and bar staff majority of time just stood together talking. Pool area parasols in need of replacing and lots of floor tiles cracked. This is the first hotel we have not tipped as service was that poor. We will not be returning to this or any Hyatt hotels because Hyatt took over Be live in Tenerife and before Hyatt took over it was a good hotel. For price of holiday you expect luxury but not here Check out is 11am even with preferred club didn't get to keep room on which is awkward with 22.00 hrs flight Informed reception about bed dipping in middle and being rock hard, day 6 mattress was changed and still rock hard

We all had s lovely stay and the location is great. Rooms clean and fabulous views. Lots of food choice and restaurant options but we ate from the main restaurant whilst there. Staff friendly and hardworking . Just a couple of areas we that could be improved on the sun loungers not that comfy and also not easy for anyone with mobility issues to get up and down off. There wasn't any chairs around the pool or in the prefered club to have near the loungers as my parents are better sitting . Chairs were only by restaurants or a few near the pool bar. An additional toilet block by pool bar or in preferred section would be a bonus as you have to keep going back to the main building, We paid for preferred upgrade junior suite . Would definitely go back as we really enjoyed the holiday.