Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

Honest Review! My partner and I booked what was meant to be a relaxing, premium holiday, but it turned into a deeply distressing and unsafe experience that we feel was entirely unacceptable for a five-star resort and a Jet2 package holiday. Critical Issues 1. End of Season Closure & Misleading Location We were moved from the central Alua Soul to the remote Secrets Hotel. Upon arrival, we were informed that it was the end of the season, and the entire surrounding resort/strip was closed. The hotel felt completely isolated, with no nearby shops, bars, or restaurants operating. * No Warning: At no point during booking or before travel were we warned that the area would be completely shut down. Had we known, we would never have chosen this destination or travel date. * Early Closures: Critical facilities began shutting down while we were still there. The indoor pool heating was turned off on September 30th, and heating in public areas was switched off from October 6th as part of the hotel’s seasonal closure. The on-site shop was packing up and running out of supplies days before our departure. We paid for a full holiday experience; this is unacceptable. 2. Severe Flooding, Unsafe Conditions, and Illness During our stay, the area experienced severe flash floods. While the weather is uncontrollable, the hotel’s response was dangerous and wholly inadequate. * Unsanitary Conditions: The basement level, including the gym, spa, shop, and indoor pool, was flooded with raw sewage for over 48 hours. * Safety Hazards: The lifts were out of service for over 24 hours. Stairways were soaked and unsafe. Guests with mobility issues, including myself, were effectively confined to our rooms. * No Welfare Check: Throughout this time, no hotel staff checked on guests—especially those trapped in their rooms—to see if we needed food, water, or assistance. Guests were left completely on their own. * Widespread Illness: After the indoor pool reopened, my partner used it and became severely unwell. We heard from other guests who also became ill, with concerns raised about sewage contamination in the pool water following the flood. The high number of doctor visits to the hotel confirmed how widespread the illness was. We confined ourselves to our room for the rest of the stay out of fear for our health. * Neglected Debris: After the water receded, thick mud and debris remained around the hotel, creating significant additional safety hazards that were not promptly addressed. 3. Security and Noise Issues The hotel failed to maintain a safe and peaceful environment. * Brawls: On our second night, a violent brawl involving multiple guests broke out in the reception area. The same individuals fought again multiple times over the next two days, and no police were called, suggesting a serious lack of security protocol. * Domestic Violence: We experienced loud and deeply disturbing domestic violence incidents in the room above us during the last two nights of our stay, whi

Super relaxing I have just arrived home after the most relaxing week ever. The hotel is immaculately clean. The staff cannot do enough for you. I have read other reviews that say the staff are rude but that couldn't be further from the truth. I think the issue is the language barrier because the staff are all very polite when you speak with them. There is food available from the hotel 24/7. The main restaurant is open multiple times during the day (closed for replenishment), there is a grill restaurant on the pool level also and there are sandwiches and cakes available from the coffee shop on the lobby level. There is a good selection of drinks and cocktails, however it is disappointing that some cocktails carry a payment. While I was there I found the drinks a bit hit and miss. During the day the frozen Daquari's were absolutely amazing but as soon as 8pm came the bar staff seemed to pour half a bottle of Captain Morgans into one - one night in particular the tables outside were just full of abandoned Daquari's and we were laughing about this with the other guests 🙈🙈 The rooms are designed with quality in mind and all the fixtures, fittings, wall paper ect are high quality. Our room had a private balcony looking over the infinity pools and the sea. It was beautiful to just sit there and look out and watch the sunrise. The bed was the comfiest bed I have ever slept in and the pillows were like clouds. The hotel is very close to Flower street where there are many pubs, clubs, fairground rides and shops. The local people are wonderful and the prices are extremely reasonable. We strayed off the main path slightly to find somewhere for authentic food and we found some amazing places. Absolutely 5 ⭐

Lovely Hotel, Great staff, let down slightly by the food,Rooms lovely ,Bar staff Great,Cleanliness top class, I did not realise there were 5 A La Carte restaurants you could use between the 2 hotels 3 in Dreams and 2 in Secrets. lots of choice in Buffet area but never found anything really hot, tried the cookie order chicken tough as old boots need a steak knife to cut it . the girl cooking Omelette did a great job at breakfast

Just returned from a weeks stay. Probably one of the nicest hotels ever stayed in. We found staff very nice, including reception. Meals they catered for all tastes. It was guests who we had problem with, rude and barging about in dining room. We were preferred guests. Never used lounge, but used sun bed area but alas encountered some once again loud guests. I think they should have a quiet zone for people who just want to read and sleep in the sun. Bedroom excellent, bed very large. Strange bathroom with no door! Only grumble was lifts. They need reprogramming as there was no synchronisation. Going in to go down to go back up again!. In dining room need another coffee machine, as huge queues and I only wanted water ti make cup of tea. Perhaps have a hot water machine only installed as it was the making of coffees that took an age. Had a relaxing time.

A wonderful week away from routine in a special 5 star hotel. Immaculate. Rooms superb. Service was excellent. Special mention Bogdan who was our excellent friendly waiter at breakfast and dinner, and to Redjeb on reception. Very helpful staff. Location brilliant - away from the noisy Sunny Beach busy area - tucked up the end of the bay. Beautiful views across the bay. Everything is clean and tidy. Bar service very efficient. Staff work very hard at the hotel cleanliness. Evening entertainment was not really 5 star hotel standard and it was only for 40 minutes at best. Spa facilities amazing. Food just perfect. If you’re looking for a luxury break away from everything - you won’t be disappointed.

The hotel is nice and clean, the room is spacious, and I had no problems with the bed — in fact I was happy it was wider than a standard bed. Except for the last two days, they cleaned the room every day and restocked the minibar. There was a wide variety of food, and I could always find something tasty for myself. Unfortunately we had a large noisy group above us, and because the floor in the room is wooden, they were terribly loud. Our room was on the first floor, from where you could nicely see the roof and a bit of the sea. :( You can’t say anything good about the reception staff: they are not polite at all, they rattle off the necessary information, their tone is somewhat condescending — I have no idea why — and they almost always smirked among themselves; they have the least amount of work compared to those working in the restaurant. Guests meet them first when entering the hotel, and that does not cast a good light on the hotel, which otherwise is fine.