Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

From start to finish the hotel gave a great experience. Food options were plentyful - fish, meat, salad - fresh / hot. Service was impecable in all areas but shout out to dinner hall - front of house greeting - table service amazing. Drinks in all the bars were perfect. Decent beer, wine from the bottle. Book a suite - its huge. Pools massive - poolside bar with cocktails 10am-6pm Two great dine arounds - Fish and Italian ( Italian was amazing ) Finally - the whole hotel was spotless. When people left a tabe / or at the bar, glasses were cleaned away in seconds.

Food is Awful!! 7 nights without aircon and they kept sending the poor bellboy up to try and fix it. They eventually sent a technician on day 7. The air con only goes down to 18° if you leave the key in the room all day and night. Reception staff are useless, and the managers don't care. Apart from that the hotel is nice and the maids and the other staff are helpful.

The hotel had opened one day before we arrived, but what a slick, polite, friendly and great week we had. The food choice was so wonderful, with themed evening menus, service even when very busy was exceptionally good. The location is excellent, we used local buses to visit Nessebar and nearby Sunny Beach area. I would recommend trying to get a local guide for Nessebar to soak up the history.

Check in was swift,staff very welcoming,we arrived at around midnight and we were informed that they had kept the restaurant open for us late arrivals,The lobby bar was open 24 hours a day as well as the cafe where you could get sandwiches and pastries etc. The rooms were huge and my wife remarked on the cleanliness not only of our room,but the whole hotel,to anyone who knows my wife that is not faint praise.Ive never seen such a large more comfortable bed,mini bar which had beers ,soft drinks and water which was replenished daily ,large sofa,2 chairs and a table.Telivision on the wall,we didn't use it so not sure what channels were available.There was a kettle together with mixed teas and coffee.There was ample good quality toiletries available including shampoo,conditioner ,body wash,body lotion and shower caps.A free safe was provided which was large enough for all your gadgets We ate all week at the buffet restaurant and were blown away with the quality and variety.My particular favourite was the Balkan night where we got to sample some local cuisine. We used the pool bar and were thoroughly entertained by the barman using a variety of unorthodox ways of depositing ice in a glass, didn't get his name but he was so friendly and one of the staff who really made our holiday The lobby bar was where we would while away the early and late evenings,all the staff were very friendly,special mention to Zlatina,who always had a smile no matter how long into her shift she was,thanks Zlatina for the Bulgarian language lessons. The entertainment lasted around 45 mins each night which we thought was perfect.It broke up that time between finishing dinner and having an evening nightcap.We particularly enjoyed the dance shows. To sum up ,We enjoyed this hotel so much we have booked to come back for 2 weeks in September to celebrate our Golden Wedding anniversary.If you are thinking about booking this hotel just do it ,you won't regret it.

Hotel itself was great clean and tidy food was good breakfast was just like being at home (Fried bread as well) What we found was there staff we’re miserable as sin and often looked tired yawning often during service Plenty of sunbeds and shades pools good as was beach was nice own private area

Hotel location: 5/5 Rooms: 5/5 Cleanliness: 5/5 Staff: 5/5 Food:3/5 Facilities: 5/5 Spa: 3/5 Evening entertainment:1/5 Cons: Food very repetitive night after night. Poor choice, over cooked, warm ish.. . The à la cart restaurants were closed. Alcohol brand options were limited. Spa rooms cold, no relaxing music, poor atmosphere. We went to dreams and booked the massage treatments there. (Lots to choose from) Pros: Rooms are big, clean etc Indoor pool and facilities great. Gym good Went off peak so was nice and quiet, By far one of the better hotels in sunny beach. Staff are friendly Nice adult only vibe Suggestions: Improve food options, live cooking stations, more choice in meals, deserts etc Italian theme - no change in food. Pizza and paste was the same. Evening entertainment poor. Loud, poor singing. More alcohol options/ cocktail options.