Serena Inn & Suites - Sundance

On April 23rd, 2022, I was in Wyoming to see National Monuments. However, due to the inclement weather conditions, the roads are closed. So I booked a room at Serena Inn & Suites - Sundance for a day to leave the next day. The next morning, the sun is up and bright but the roads are not open yet. So I waited till the hotel's check-out time to see whether I need to extend my stay at the hotel or not. In the meantime, I was constantly checking Wyoming Travel Information Service and their DOT website to see when the roads will be open again. Comes to the hotel's check-out time, I have no information about when Wyoming roads will be open. All other neighboring roads are open except Wyoming, I guess the state doesn't see any urgency in reopening the roads / to resume business back to normal, maybe because the total population is only 578,803! I then extended my stay for a day since Wyoming travel information is not updated and not answering phone calls. Just within 25 mins, the roads open! I quickly went to the front desk and explained the situation. The front desk manager became too technical and fail to see what their customers are going through. She declined my request to cancel my booking for the day because I just passed the hotel's check-out time. Oh, man! check out the weather condition in Wyoming on April 23 and 24th 2022. It's terrible to get stranded in Wyoming with blizzards, snowstorms, wind gusts, and bad road conditions. I guess that's how Serena Inn & Suites at Sundance make a profit from their customers. When my request to cancel the booking was rejected, I was a bit shocked but tried not to show any expressions on my face. Instead, I calmly turned in the keys and thanked them for their hospitality and understanding.

The hotel is an average stay. It could use a good renovation. Breakfast was ok. Our key cards quit working more than once. Desk clerk was accommodating but slow. Check in process was slow. But not a lot of choices in town.

Clean, large rooms greeted us. Shower wasn’t great, but the staff could not have been friendlier or more helpful. It was a great place to crash. The pool was a little cloudy, but my boys were not really planning to swim anyway. Very spacious breakfast area with standard “continental” fare. Highly recommend!

Hôtel vieillot et pas entretenu, énorme tâche de sang ou vomit 🤢 sur l’un dès couvre-lit….. draps douteux… ne parlons pas des oreillers…. Guest laundry défaillante et insuffisante… sèche linge qui ne s’arrête pas : il faut ouvrir la porte !!! Piscine sale et trouble, jacuzzi : des grosses araignées trapues flottent dedans et mortes autour… et ville de Sundance quasiment déserte et morte !!! FUYEZ !!!