The Cascades Hotel at Sun City Resort

family friendly. Everything you need under one roof. Food items is costly and no halaal meat nearby. Would advise to take your own meat. Shuttles run 24/7 with a 5 min wait. Great facilities! Waffles need to be improved. Service at the hotels and vacation club is 9/10. Make sure you tip

I booked a 2 night getaway for my husband’s birthday. We have stayed at every property at Sun City excluding Lefika. Our last stay 2 years ago was at the palace. I had high hopes for Cascades however the stench permeating the hotel is disgusting. I think it is coming from the lake that has not been cleaned for months maybe years. We stayed in room 219 however as you enter floor 1 where the Peninsula restaurant is situated. This is where the buffet breakfast is served. The smell permeates the entire floor 1, 2 and parts of 3. ( I did not walk through the rest of the floors Only one diffuser in sight on floor 1, there are 2 lounge areas which cannot be utilised due to the stench. We booked a family room, a sleeper couch for the kids which caved in during the first night. I complained the next morning only to discover that evening the sleeper couch was shortened somehow and my son did not fit on the couch. Whilst the breakfast was great and the service by the staff was great, I wonder if the General Manager walks through the hotel and enjoys the smell of his hotel. The stench even seeped into our room. I have to mention that the family room is very spacious in comparison to others I have booked in the past.

The Cascades has potential, but unfortunately, its current state shows significant deterioration. During our visit, we noticed the swimming pool area was not well-maintained, with visible dirt and signs of neglect. The lounges around the pool appeared old and damaged, detracting from the overall ambiance. Additionally, there was a noticeable sewage odor emanating from the cold-water pool, which made the experience unpleasant. Given these issues, it may be time for the ratings agency to reassess the hotel’s rating to reflect its current condition.

The Cascades Sun City hotel advertises itself as 5-star, but our experience was anything but. The bathroom was dirty, with a persistent foul odor from the toilet despite daily cleaning. The shower was blocked and caused flooding, and by 6 pm, both rooms we booked had no hot water, leaving us unable to bathe. The wall-mounted phone charger was broken from the beginning. The rooms are designed with shared balcony access, allowing guests from other rooms to enter your space. On our second night, the neighboring guest was loudly talking on our balcony right in front of our room, disturbing our sleep. When we contacted security, they couldn’t reach her since she was outside on our porch, so they had to enter through our room to address the issue. The problems didn’t end there—poor soundproofing meant we could hear loud music from outside late into the night. For a so-called 5-star hotel, the experience was shockingly poor.