Fairfield Inn & Suites Lake Charles Sulphur

Very nice hotel I booked this hotel to take my son on a trip to the spar water park, this hotel was absolutely perfect. It was very close to the waterpark not far from amazing eating locations, gas stations, and other accommodations. The breakfast was very good and the rooms were very clean and very nice. We’ll definitely stay here again.

The e rooms were hot The tub was clogged The bathroom door did not lock The a/c was not working properly

On the older side. Smelled musty. Pool was dirty. Good breakfast with friendly staff heating and cleaning during breakfast.

Comfortable No frills, but very accomodating. Breakfast was awesome, felt like family with other guests and staff.

Employees Lie about Cancelation policy I spoke with the front desk manager about extending another night due to my daughters softball game being delayed, she suggested that I book another night and that she would let me cancel the night if we winded up not needing to stay and would not charge me. When I went to cancel the room the they said that she should not have offered that and that I would be charged because it was too late to cancel. Although she identified herself as the manager and promised that I could cancel late they are charging me full rate. If I wouldn’t have listened to her I wouldn’t be out of $320 for the 2 rooms I extended on that were never used! They will not offer to meet in the middle for a night stay at a later time or nothing! Very poor customer service by not leaning toward the customer when an employee makes a promise.

Great place to stay, nice and quiet. Do check sofa sleeper supplies so they are complete but supplies were delivered to room rights away which we appreciated .Highway access was perfect. Fantastic recommendation for supper at Joe’s Pizza and pasta