Hotel Kiston

Holiday season is in full swing, and many of you are probably looking for a place to relax. I feel obliged to share this review as a warning against choosing Hotel Kiston. A few minutes spent reading this may save you time and money. I came across the offer while searching for a gift. Unfortunately, I was misled by the property's marketing campaign. The offer promised relaxation and comfort—I thought I had found the perfect opportunity to unwind with my fiancée and our two-year-old daughter. I booked a 3-night stay, from June 18 to June 21. Upon check-in, we immediately noticed preparations for a wedding. No one had informed us that an event was planned for Wednesday. We asked about it and were assured that we wouldn't hear anything from our room. We fell for it again. We went up to our floor and noticed a stale smell coming from the carpets in the hallway and the room—but we let it go. While I was unpacking, my fiancée took our daughter to the playroom. The playroom was neglected: many toys were broken, with bolts sticking out, and the activity boards had loose, sharp elements. Again, we let it go. We went to dinner—it was average. Nothing catastrophic, but far below the quality we expected for the price we paid. The à la carte restaurant served better food. Again, we let it go. We went to the pool, and that turned out to be the best part of our stay. After getting ready for bed, the true nightmare began. The wedding music was clearly audible from our room, and the hallway echoed with the noise of partying guests. We tried to fall asleep. We managed to—for a while. At 11 p.m., we were abruptly woken by a fireworks show. The loud music made it difficult to go back to sleep, but eventually, we lulled our daughter and fell asleep again—only to be woken once more. Around 2 a.m., someone triggered the fire alarm. Our daughter was terrified, and it took us a long time to calm her down. The music was still booming, and our room was filled with light from the corridor—because, as we later found out, the door didn’t close properly and left a visible gap. We called the front desk to voice our concerns, only to be told, “The manager will be in the morning—you can report it then.” Frustrated and exhausted, we struggled to fall asleep to the soundtrack of the party. The final straw came when the wedding spilled into the corridor outside our room. What we experienced that night was unlike anything we’d ever encountered in any other hotel. As if that wasn’t enough, in the morning we discovered crawling insects in our beds! After breakfast, we informed the manager about everything and our intention to cut our stay short. And what were we offered? A 400 PLN refund—for the sleepless night, the stress, a terrified child, and bugs in our room! 400 PLN and an offer to move us to a different room without a door gap. We refused. For the sake of our well-being and safety, we decided to leave after just one night. We had no trust left in this place. All we wanted wa