The Osaka Station Hotel, Autograph Collection

It's convenient to travel to other places.

首先，酒店很新，門口很隱蔽，出租車按照導航走的也沒找到入口，很容易就錯過了，我們反正是多繞了一大圈，期間司機一直和酒店工作人員保持通話。checkin服務正常，不好不壞吧，行李是給直接送進房間了。房間也正常，新，比較大，比較價格擺在那裡了。入住那天從環球影城過來太累太晚了，就想叫個room service餐，結果説就到9:30，我們還剩下兩分鐘可以點，好吧，那就趕緊點，畢竟菜單東西也很少，總共就兩三頁，烏冬面和小童意麪套餐，味道是不錯了。但是！房間保潔就很差了，完全對不起這個價格，我們第二天出去回來，居然前一晚的餐具沒給收完，烏冬面剩了一點點湯底的碗，一杯玉米奶油湯，還有調料等小東西都沒給收，我打開碗湯都餿了，況且我還拿餐巾布把餐具都蓋了，難道這還開不出來是全不要收嗎？！且，我和小朋友的睡衣被隨意的揉成一團狀放在床上，這麼貴的酒店難道不給疊睡衣嗎？？！！不給疊也行，掛起來，或者平攤放好，這不是酒店房間衞生的基本常識嗎？！對了，酒店人員的英文還特別差，打電話給前台complain，也聽不懂，上來了個前台經理也聽不懂，陪同的翻譯也並沒有什麼用！很氣，本來還要續住兩天的都沒住了，覺得這服務對不起這錢💰隔壁100米另一家一半價格的酒店住得挺好。

預訂要擔保，40天內退。入住按金高，退房另收房費。新酒店，出行方便。房間不是很大，洗澡間是玻璃的，和床鋪衹有隔斷，有些不方便。礦泉水和茶杯咖啡杯極其隱蔽，入住三天退房才發現，有點坑。

各方面都還不錯，就是感覺酒店是新開的，工作人員的培訓還不夠，經常有點搞不清楚狀況。我們在攜程已經付過錢了，前台還問怎麼付錢。

地點非常方便、房間整潔

很棒 666

The Osaka Station Hotel is brand new, opening just a few months ago. And yet our stay was comprehensive, warm, and perfect. In fact I’d go so far as to say that this is the new gold standard for Osaka. Firstly, the hotel occupies the top part of the newly opened JP Tower. I love that the tower is connected to Osaka Station and the Osaka-Umeda underground network, making it a breeze to get to by transit even if it’s raining. The hotel entrance from the mall side is subtle and tucked underneath the main mall escalators. Behind a sliding door and corridor are plenty of shuttle elevators to whisk you up to the hotel lobby. The lobby continues the modern and open aesthetic. It’s grand but not lavish, which is what I appreciate the most. After a quick check in process, there is another bank of elevators that takes you to the hotel floors. The rooms are very spacious by Osaka standards. They are very comparable to high end rooms in North America, and the decor absolutely screams “new Autograph hotel” in a positive way. Our room was quiet and warm. The bathroom is open concept and while the toilet (which features a state of the art Toto toilet even with auto toilet seat up down) is roomed off, the combo shower and tub is behind glass which may mean special arrangements if you’re sharing a room with anyone but your significant other. The room and bath amenities are very plentiful. Our room had a welcome box with some famous Osaka golden candy and some kelp tea (which was delicious but did take getting used to). The tea was absolutely delicious and I especially appreciated that wooden hair brushes were provided. Our stay included buffet breakfast at the Hotel restaurant on the hotel lobby floor, but also access to the Private Club Floor lounge. Both were excellent and definitely the best we’ve experienced at any Marriott hotel. The breakfast was very comprehensive with Japanese and Western options, from Clam Miso Soup and chef-prepared Sushi to pastries and fresh fruit. The views were great and the staff went above and beyond to keep guests comfortable. The private club floor lounge was even better in that it was quieter and had lots of delicious drinks and snacks all day. Reflecting on our stay, I found it funny that around the area, everyone seems to call this the “Autograph hotel”, probably because it’s the only one (so far?) in Osaka, but also as if it was it was another word for “Ritz” or “St Regis”. In the US, Autograph hotels under the Marriott branding are one-off and unique but usually not 5-stars. After staying here, I am convinced that not only does this Autograph hotel knock every other Autograph hotel I’ve stayed at out of the park, but it easily passes off as (and probably surpasses) any other modern Ritz or St Regis, and could have been branded as such. This is hands down the best hotel we’ve stayed at, better and more comfortable than Bora Bora. I can’t wait to be back.

This hotel was newly opened and the room is very spacious. Many staff at the reception to serve customers swiftly. Excellent service in the lounge (salon) with exceptional lounge food served including lobster ramen, wagyu beef, caviar, uni (raw sea urchin). Breakfast is also impressive with a bowl of salmon roe completely filled. They have the best lounge food and service (even better than Ritz Carlton lounge)! Highly recommended!

The Osaka Station Autograph Hotel is not just 'above the Osaka Station', but quite literally 'Above it All' in terms of hospitality, cleanliness, service, dining, and aesthetics, so in train terms: 'Get on Board!' . An amazing hotel, and certainly one of the best hotels that I have had the opportunity to stay at. Central location to the train station, but very quiet as the rooms are all around the 30+ floor level, so not noisy and with incredible views. Couple of (expensive) restaurants on site, but we had access to the club lounge (which I recommend), as the club lounge had an amazing breakfast, plus a lite dinner menu and evening desserts/snacks all in a well-spaced, beautiful, well-staffed lounge area. Staying at the Osaka Station Autograph Hotel was certainly a highlight of our trip to Osaka.