Le Charme Suites Subic

We booked our hotel room at Le Charme and paid online through the app. However, when we arrived at the hotel, the receptionist informed us that our booking was not yet reflected in their system. He had to call someone to confirm what to do with our reservation, and even after confirming, he still asked me what type of payment I would use. I explained again that the booking was already paid, and he had to call the person once more. We were already tired from traveling, and the whole approach made the situation more inconvenient. Another concern is the noise. The restaurant is very close to our room, and we heard a lot of noise, which we initially thought was from guests during breakfast. Later on, I found out that most of the noise was coming from the hotel staff. They were loud even in the kitchen area. Because of this, my food was almost burnt, and the bacon and hashbrown were very difficult to eat.

The hotel is nice, clean, the ambiance is very relaxing, but what I don't understand is that I booked the room for 5 adults but when I requested pillow and blanket for the 5th person I have to pay an addtl 240.00 for the blanket

It was an okay hotel. It’s not as great as it looks in the pictures tho.