Manchester Trafford Centre Wst

Lovely hotel. Clean and well kept. Great attentive staff. Will stay here again.

I absolutely love Premier inn however, this one was a mess!!! I booked a Premier Plus room and when we got to the room there was no Nespresso or choccies. There was 2 bottles of water in the fridge. Went down to reception/bar and told the guy there and he gave me the 4 Nespresso pods but said there was a problem with delivery so they had no chocolate. Not a problem so high tailed it back to the room and then noticed the actual problem. The bed is what I can only describe as a double at best. The cleanliness was a disaster- see photos attached. Went to the bar, it was good and the staff were nice. We had prebooked the meal deal and the evening meal was disgusting, again see photos, the food was so "old" and burnt and beyond inedible. We would have e complained but only had the option when the waitress came to our table right at the end. The breakfast was the same, cold and very poor. I would have told 'reception' when we checked out however there is no one there, just a box to put your keys into. I did phone customer service and they gave me a £31 refund - what a bloody joke. This is why I won't stay at a Premier inn again. It's not the money, I don't want to pay for food that I can't eat or a dirty room - you judge for yourself what the hell these stains are.

Lovely friendly service from all the staff especially from Karen, a great night sleep and breakfast would definitely recommend and come stay again. The breakfast selection was very good and we were quick to sit down so we could get tucked in. Checking in was ever quick and easy too for a relaxing stay .

Great stay overall, always very accommodating of us and my autistic brother. Breakfast is always fantastic (thank you to Lucia for being there to help). Dinner was delicious. Only complaint is the pillows - not the most padded but they suffice for the overnight stay.

We came as a family of three for one night, location was perfect and a big car park which was free. The staff were great and the room was clean, exactly what we expected from a premier inn but as we only stayed for one night it's difficult to add much more but would definitely recommend from the short time we stayed

This a fab location if visiting the Trafford centre, me and my niece came for our first visit. Hotel is very impressive. We stayed for 1 night and had breakfast and an evening meal, both were very nice and plenty of choice. Rooms was clean and had two beds as requested. Trafford centre is literally just across the road, use the crossings to the left of the premier inn. We had a fab time and will return soon as there is so much to do.