Manchester Trafford Centre Nth

We have stayed here a few times and this has been our poorest visit, highlighting I think it being a one off. I have spoken to multiple people on the hotel team since and some parts they did really well and others sorely disappointed. The room wasn't as clean as normally they are (we use Premier Inn's a lot) we had a spider in the shower (it happens) a long dead spider. Dirty markings on the bed base and the table unit. I always take antibacterial wipes so all was easy enough to clean. They very kindly and unexpectedly gave us some money back when I raised this just in passing when talking of our other issue. The fire alarm went off, they can't help that, again it happens but afterwards our floor went to rooms and had quite a loud party. There was noone at the desk when we went to speak to them (again they would be off doing checks I imagine) and it didn't quiet down til almost 2. Fire alarm went off around midnight. They logged in my complaint it was a fire alarm issue and that I should have raised at the time the noise issues (I did and have screenshots but by this time I was so annoyed I just left it). My first phone call I was on hold 27 minutes then got cut off. The staff were lovely as always at the establishment, they have the horror channel (now legend) which always give it an edge over picking the other hotels. It is a small thing but makes us happy. Friend loves the shower, decent power & I always like the baths. Other issues, when we booked it was busy and we know this time of the year it can be, we are there for a convention. So for dinner there was a few items unavailable however they had things we liked and good value. Also very good with allergys (the person I was travelling with has a severe allergy) so that was good. The breakfast and this was another big point of annoyance and raised to which we were told it would be passed on. We went for breakfast as we were travelling home and premier inn do good breakfasts. As we sat down we were informed they didn't have multiple items available. We both said as long as they had eggs, sausages and bacon we were grand. We started the continental and the server came back to say actually we could only have one egg each as that was all they had. We had already started eating so could hardly say well we are leaving. To be charged almost £10 each for an egg, sausage (he did offer to give more sausage or bacon) , she had bacon and some toast. Had we been told at the beginning there was only one egg available each we would have left and grabbed food at our friends hotel. As we were leaving he was coming in with a few trays of eggs so even if he said he are going to get more if you want to wait. It just all round wasn't the best. I did say this is unusual and not the normal as we have always had good experiences. Just annoyed at the miscommunication noted on the good night sleep issue (they put it as fire alarm when it was the noise from several neighbours a while afte

Very well situated hotel, clean, warm and very friendly staff. The breakfast was good and lots of choice. The restaurant at the hotel is a big plus. We certainly use this hotel on our next trip to Manchester.

No Heating in bar or restaurant or rooms. No hot water in our rooms to wash bath or shower. Toilets floor in ladies was sticky and dirty. Chairs in the bar and restaurant were filthy. A very tired hotel

Lovely hotel within walking distance of the Trafford Centre & metro. Staff were helpful & friendly. Room was quiet & clean. Handy restaurant attached to building.

Comfortable and clean , restaurant could do with a refurb but food was good , excellent location , just across the road from trafford centre , a bit of a distance to walk to safely cross but wasn’t an issue , beds were comfy and clean , room was very warm and we couldn’t seem to cool it -this wouldn’t be great in summer , otherwise great would go back

From checking in to leaving Thomas on reception was extremely helpful/friendly and very likeable. All was as you would expect from a Premier Inn. Although situated on a main road, we never heard a thing in room 2. Walking distance to the Trafford Centre.

This was our second stay at the hotel. On arrival Thomas on reception recognised us immediately. What a great guy he is, friendly, welcoming and nothing is too much trouble, excellent customer service from him from start to finish! The hotel itself is not the most modern premier inn but it’s clean and comfortable with plenty of parking, a pub next door and a short distance to the Trafford centre itself. You do have to cross over several main roads but there are crossings. We visited the circus whilst we were there which was a bit far to walk with a 5 year old in tow but an Uber cost us £5-6 each way which was reasonable. Breakfast at table table was a let down, most of the things they didn’t have (didn’t tell us before we paid either!) and service was slow. Maybe we hit a bad day as last time we stayed it was fine. We wouldn’t hesitate to stay again and would recommend the hotel.

Great location. Opposite the Trafford centre which has a bus station and tram stop. The car didn't move all weekend from the free parking space. Beds comfy as ever. Stayed 2 nights and would have liked the room cleaning as stayed 2 nights ( bins emptied, tea and coffee refilled, not a towel change as it was only 2 nights but nothing was done). Overall a good stay.

The staff at this hotel are excellent in every department from Reception to the Restaurant. Add this to the usual high standards of Premier Inn and you have an excellent hotel. For extra value we always sign up for the "Meal Deal" because the quality of the food is exceptional.