Hotel Mercure a Stratford-upon-Avon

Attending Blenheim Palace for the Salon Prive, supercar & garden party, we chose to stay at Ettington Park. A joyous, pampering stay in a picutesque 'ole' school, quality hotel with a rich & noble history. A relaxing spa with warm swimming pool. It was too short, but a good for the soul stay . We look forward to being your guests again in the near future. Stunning house & magical gardens.. Excellent enthusiastic & professional staff. I would like to point out particular people who made our stay warm & welcoming. Damien, welcoming & happy, an individually aimiable chap. Cara, a pleasant welcome with efficient check in & easy explanation of facilities, situatioin of rooms & times for breakfast & dinner. etc. Vlad,vast knowledge of wines & history of the family & hotel. I wish he was my butler. Matt, training sommelier, exceptionally attentive & charming with easy gentle manners. A true asset to your hotel. Jae, friendly caring down to earth mother figure, warm, efficient with great energy & the best crumb remover ever. Nothing was too much trouble for waitresses. Erin & Ella, confident explanation of courses & breads. Friendly & competent with lovely smiles Many thanks to you all for your kindness . Interesting & varied dinner menu with tastes that meld perfectly. The Chateaubriand was proudly presented at the table & cooked to perfection. Paired with a bottle of rich Saint Julien. Bravo chef. Delightful room with super comfortable bed ( we have a handmade all natural wool cashmere & horsehair Yorkshire bed, which is totally luxurious & thought it may not compare but we had a refreshing sleep here ) Zzz. The temperature was warm & comfortable, fluffy white towels with robes & slippers. Lovely crisp white linen. Good choice of tissanes, tea & quality coffee filter bags. Fresh milk in the fridge. Large bottles of still & sparkling water.

Hotel in una posizione fantastica. Le camere sono spaziose e piene di i tatti speciali dell'Indigo atteso. L'aggiunta del giardino giardino mette davvero questo in fronte ad alcuni degli altri hotel IHG che abbiamo soggiornato.

Il soggiorno è fantastico per visitare le vicinanze e l'hotel è un bel edificio storico. Il moderno bagno era bello da usare, ma abbiamo trovato la stanza molto di base e poteva fare con un rinfrescato e molto deluso che non ci fosse nessuna struttura per la produzione di bevande calde nella stanza. Abbiamo fatto il colazione inclusi nel nostro prezzo della stanza e siamo stati molto delusi - tutto nuotando in grasso e il pudding nero e la patata rosti erano molto troppo cucinati, così non potevamo finire il nostro pasto. Il parcheggio è di 7 sterline per notte di soggiorno, ma non è stato informato in anticipo. Probabilmente rimarremmo qui, ma saremmo in una stanza nella parte antica dell'edificio e non avremmo colazione cucinata.

The hotel is generally good and the staff are attentive, but we would suggest avoiding the restaurant.  The hotel doesn't warrant a 4* with areas showing wear and tear such as water-damaged wood, mouldy seal in the bathroom, broken window locks, etc.  Our room was not ready when we arrived, so we were given a drinks voucher. After being advised our room was ready, we arrived at the room to find the maid still cleaning the room. The room included basic tea and coffee facilities and toiletries.  The pool/spa is limited and has a cold pool, a steam room, a sauna, and a gym.  We had booked into the restaurant for an evening meal, but when we arrived there was a table complaining about the food. They had sent their food back to the kitchen twice, and the staff were suggesting they send it back again. They walked out of the restaurant. Based on this, we thought we would order something that was pretty safe, so we ordered a burger and a chicken. However, the meat tasted cheap and of poor quality. The restaurant is charging gastro prices, but the quality is nothing better than Wetherspoons or worse. Again, the puddings were basic, with a vegan coconut ice cream that had an odd texture to it and a sticky toffee pudding that was no better than a cheap microwave pud. In our opinion, the staff were inappropriately dressed, with one waitress having such a short skirt that every time she moved you got to see more than you wanted. The bar staff were assisting in the restaurant, and one barman was dressed in hip-style jeans, which kept falling down. Although all very attentive and polite, it seemed that the hotel as a whole had very limited staff, with everyone just mucking in.  The breakfast was not much better than our evening meal. We arrived at 9.30am to find the milk, pastries, hot water, etc. had run dry. There was a selection of hot food, but once again the meat tasted cheap. The main waitress was incredibly young and either didn't communicate or spoke so incredibly quietly that you could not hear what she said.  At check out, we were not asked how our stay had been, and we felt that everything was done to avoid such communication.

Start your Stratford story at the heart of the historical old town, while staying bang up to date with our modern, spacious rooms, super-comfy beds and tasty restaurant. Follow in the footsteps of the Bard at Shakespeare's birthplace and Anne Hathaway's Cottage, see the drama come to life on stage, or go with the flow on the River Avon. Whatever you get up to out and about, we'll guarantee a great night's sleep - but we can't promise a Midsummer Night's Dream.

Stayed at this hotel while away on work, one of the members of staff Jess was very nice and easy to talk to and get along with very big asset to this establishment also the bar is very comforting food is very nice and very good value for money, the rooms are highly maintained would definitely come back

Amazing room - I stayed in the Tatttinger and it had a lounge area with leather chairs/sofa, great TV and coffee machine. In the bedroom I had a fantastically comfy bed, great quality linen, towels and toiletries, another TV and a roll top bath. Very pleasant staff, excellent breakfast - what a refreshing experience on a business trip - thank you

Il servizio è stato fantastico! C'è stato un errore con la distribuzione della stanza e, poiché la stanza prenota non era disponibile, siamo stati aggiornati in una suite che è stata meravigliosa mentre celebravamo un compleanno speciale. Il pranzo del ristorante Trevellyn era inaspettato, perché eravamo vegetariano e il pasto vegetariano preparato dal cuoco era fantastico. Era un fine settimana caldo durante il nostro soggiorno, e anche se non c'era aria condizionata, un piccolo fan fu fornito che faceva una piccola differenza quando dormiva la notte; i giardini avevano bisogno di un po' di mantenimento e sarebbe stato bello se le fontane fossero state lavorando. In generale, ci siamo divertiti e ci siamo impegnati a tornare dopo che è passato attraverso alcuni rinnovamento e riqualificazione.

Torniamo per tre notti, accompagnati dai miei due figli, e abbiamo sempre un bel tempo, è così sicuro per i bambini e per i colleghi che restano e per il personale amico. I bambini sentono che hanno una grande libertà in un ambiente benvenuto. Bene e vicino a Stratford, un bel posto per esplorare. Ci siamo fermati nella stanza accessibile sul pavimento vicino alla ricezione. L’unica influenza che ho è che la stanza non era quella che io chiamavo pulito al momento dell’arrivo. C'era un po' di polvere sui dispositivi e sui dispositivi e le spazzature sotto letti, ecc. La camera da bagno poteva anche fare con una pulizia profonda. O i puliziari non sono addestrato/facciano un lavoro sufficiente e/o non sono adeguatamente supervisionati. Inoltre, mi sono confusa con il segnale in cucina che mi ha fatto girare il fan di estrazione sopra i salsicce quando ho cucinato, ma non mi è stato detto che il fan non avrebbe funzionato senza il fan, che è un messaggio diverso in tutto ... Ho chiuso tutti i giochi e anche detto alla persona al ricevimento che non lavoravano, solo per essere detto al fan necessario essere chiuso per loro per lavorare. Non sono stato solo io a essere confuso, la prossima persona che è entrata in cucina aveva la stessa domanda!Spero che torniamo presto.