Utente ospite
4 settembre 2024
Our most recent visit to Amberley Castle was to celebrate our mother's 90th birthday, a huge milestone for her and for us at a Relais & Chateaux restaurant and hotel. Clearly, we had chosen the wrong time of the year to visit, although we had hoped that a summer reservation would allow us to have afternoon cream teas outside and enjoy the beauty of the surroundings. However, we were told that it would be impossible to do so because it wasn’t warm enough, (it was warm outside) so we were sent upstairs. My own theory is that because there were so many construction workers traversing across the patio whilst performing renovations, the staff was reluctant to allow us to sit outside, something that very much upset our mother. Amberley Castle is not inexpensive for four people to have afternoon cream teas and one would expect scones to be fresh, baked that day, but we all felt that the scones were left over from the previous day, certainly not freshly baked. We also felt that the service was not what we have normally experienced at other Relais & Chateaux establishments, and there seemed to be a certain lack of care. Finally, had we been informed prior to our visit that renovations were being done and that the patio was off limits, it is unlikely that we would have chosen Amberley Castle for what we hoped would turn out to be a great celebration for a very special occasion.
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