SpringHill Suites Stillwater

Unprofessional staff. We were given the wrong room key, and ended up walking into someone else’s room that was OCCUPIED. We were not happy, being with three young boys we have no idea what we could of walked in on. Went to tell the staff and we they must of been all outside on break having a vaping session. Another employees kids were just running all over the place, grabbing snack, yelling hey mom while we were trying to get situated. . When letting the “manager” know about our wrong key she was more concerned about finding out who was in that current room instead of getting a room for us situated. When we said WE do not care who is in there, we need a room, her response was “well obviously” VERY UNPROFESSIONAL STAFF. I do not expect much but this is one of the worst hotel front desk I have ever seen. Would pick another one if you are visiting Stillwater!!

I got jerked around over payment. I booked a one night stay online with the option to pay on site. I arrived and they refused to accept cash. The nice new employee tried to explain why (possibly Hailey?), and I politely challenged the thought process. She retrieved the red haired lady claiming to be the GM of the location. I was informed that they will accept cash on check out, but they will file a pending charge that will be cancelled on my card if I check out with cash. I accepted the arrangement and checked in. Upon check out the next morning, the black female employee sat in the lobby for at least 3 minutes, oblivious to my wife and I approaching the desk area. Finally, after I start looking down the hallway does she notice me and asked if I wish to check out, I said yes and I would be paying cash. She immediately said we don't do that. I said the GM said you would upon checkout. She called Hailey and the conversation did not satisfy her to allow me to pay cash. I just wanted to get on the road for my 9ish hour drive and quit fighting the issue. The Springhill Suites website listing for this location does list they accept cash. I have room on my card, but I set aside cash to handle all my business for the trip. The building appears to be fairly new, the back parking lot has a rough spot for a fairly new building. Walls for the rooms are paper thin, beds are hard. The room and building was clean and well kept. If it wasn't for the payment drama, I would say 3.5 star experience. Try other places first.

Friendly staff and clean hotel & room