Stevenage North

Over all what you expect at Premier Inn Though lift was'nt working Dissapointed with breakfast, sausage and bacon was undercooked, and small portions would prefer buffet style breakfast

Good hotel, just off main roads with great parking, comfortable rooms. The Old Town was not too far away, so we ventured out for our evening meal. We ate breakfast at the Premier Inn.

The location for us was excellent. The staff were friendly and very helpful. Our room was clean and equipped with what we needed. Loved the comfy bed. had a really good nights sleep. The only reason for losing one star was the Wi-Fi. Such a shame the free Wi-Fi was horrendous. I had issues with it being slow and my partner could not get any signal. There is an extra charge to upgrade to their premium Wi-Fi which we ended up doing £5 for 24 hours. Such a shame as everything else was good. Hope they look at this aspect as it would put me off staying there again, however if you dont need internet I would highly recommend .

Evening dining experience abysmal - both in quality and choice of food and staff not up to the job. Room was ok, but a spare bed provided as a sofa is not a comfortable alternative to a chair when wanting to relax or read. As stated, there was no air conditioning, but although the window had restricted opening, the room was airless, making sleeping difficult and uncomfortable. The wi-fi didn't work. (same problem encountered at Sevenoaks Premier - so it needs sorting out. The eatery was quite shabby and depressing. There was no freshly prepared food for our evening meal - just a very limited offer of microwaved offerings. The staff were underwhelmingly casual and inattentive. The saving grace was the breakfast which was good and the breakfast staff friendly and helpful. Refurbishment was underway but we weren't informed of this until 2 days before our visit, and not when we booked.

I have stayed on numerous occasions at the hotel, but the most recent it was not as clean as it should be with stains on the furniture and carpet. The room was much too hot and impossible to cool down. The parking area is a bit of a mess with containers in front of the hotel.

We stayed here for a family celebration, and were very happy with the facilities. The staff were accommodating and friendly, and supplied an iron and ironing board on request - a really nice, thoughtful extra that some guests will appreciate. The gentlemen serving breakfast were kind and the food was good. The reception area was plastered with Pride flags - no doubt a directive from HQ - which was a shame. The way to demonstrate kindness and inclusion is to treat people well, not to embrace symbols that actually exclude those who don't buy the ideology behind them.

We booked this hotel because it was close to our evening event. Plus our friends were also staying there. The reception staff were lovely. We were pleased with the room and the facilities. Breakfast was delicious, we had the cooked breakfast ,which was situated at the adjacent Beefeater. Down side, room was very hot, but we were provided with a fan. We were aware there was no aircon. The beefeater was only open for breakfast. Now sure if this is on going or just for that one day. But we really needed a meal and cold drink. So was disappointed. Some notice about this would have been appreciated.

Wonderful stay, the staff were friendly and helpful. Was clean and quiet. Breakfast was great. Would stay again

Giving this a 5* review because of the fabulously helpful and friendly staff, Tara and Jax. We needed some assistance with a personal matter and they were fantastic. Thank you. The hotel room itself was clean, comfortable and tidy, although it doesn’t have air con and it was a very warm night. There was a fan provided in the room, though. The floors are very sensitive, so you can hear more noise from neighbours than a usual PI. Breakfast was nice and LO very much enjoyed the hash browns!