Stevenage North

Nice large rooms, very comfortable beds and free parking. All the staff where really friendly and accommodating , especially Tara and Jackie made us feel really welcome and opened up the bar early for us. Big thank you to all the staff for a great weekend

We arrived in march with our friends from TTO Community. Tara and jackie are really nice and gave us a very warm welcome. The rooms are large, nice and very clean. A big thank you to the staff and the new bar/restaurant is very nice. We will be back for sure!

I stayed here for one night. I am also a fulltime independent wheelchair user. When I checked in the receptionist asked if I wanted to book (and pay for) breakfast for the next morning. She gave me no further information other than telling me that breakfast was served in the Beefeater across the car park. The next morning, I went into the Beefeater for my continental breakfast to be faced with a stony faced employee who pointed down the steep stairs and told me that the breakfast items were "down there". When I enquired as to how I was going to manage the stairs in my wheelchair, he said that the items were "on the menu" and then disappeared, returning briefly only when he had to book other guests in. Luckily I had someone with me but it was incredibly demeaning having to ask them to get me what I wanted from downstairs. I would have liked to choose which fresh fruit I had, how well cooked my toast was, how much milk I had on my cereal etc, etc. I was reduced to the status of a child having to ask another guest to go up and down the stairs to get my breakfast for me. To make matters worse (if they could be) there were only 2 tables that weren't downstairs which were right in front of the door. It was a frosty morning and each time the door was opened, an icy chill swept into the room. The receptionist was quick enough to take my money for breakfast but never once mentioned that where the breakfast was served was totally unaccessible to me. Had I known this in advance I would have either arranged to have breakfast elsewhere or stayed in a different hotel altogether. If you have difficulties with mobility and wish to eat on site, do NOT book this hotel.